Servicing Associate

Reports To

Director, Loan Administration

Job Purpose

Working in a team of 4- 6 servicing professionals engaged in most aspects of commercial loan servicing, the Associate, Loan Administration, shares responsibility for NewPoint Real Estate Capital's compliance with investor guidelines, servicing agreements, loan documents and service level agreements. S / he works with the Director, Loan Administration, to optimize the use of technology, implement and conform to best practices and consistently achieve Key Performance Indicators.

Duties and Responsibilities

• Review loan and closing documents to establish new loans on the servicing system. Initiate monthly billing and generate welcome letters;
• Process incoming payments, reconcile discrepancies between amounts due and amounts received, review clearing accounts, and process daily wires;
• Update the servicing system with changes in loan structure, such as assumptions, modifications, or changes to borrowers and collateral;
• Monitor, update, and administer interest rate caps, letters of credit, UCC's, reserves and escrows;
• Research and resolve lender and / or borrowers' questions and issues;
• Maintain strict compliance with the company's policies and procedures.
• Continuously seek to improve existing processes;
• Meet all training requirements promptly;
• Contribute to the development and ongoing adherence to Performance Indicators;
• Participate in servicing projects as needed; and
• Other reasonable tasks and services in connection with your position

Qualifications