Account Manager - Charlotte

Ready to help businesses succeed, collaborate with co-workers and be a part of a positive environment in a stable and growing company?

The Cary Company, a premier provider of packaging and industrial supplies, is seeking an ambitious, energetic individual to support our dynamic Inside Sales Team.

This position is perfect for those who enjoy working with customers and growing a book of business, as well as those who thrive on managing multiple tasks, while maintaining a curious mindset.  In addition to a base compensation, Account Managers are also eligible after 90 days to participate in our commission program.

• This is an on-site role reporting to our Charlotte, NC facility.
• Compensation Range :
• $45,000-$60,000 Annually + Incentives & Benefits (Compensation varies based on experience and education) Responsibilities : Ensure customer success and service efficiency by responding to customer inquiries, providing product information and quotes, and resolving issues promptly and professionally.
• Help drive repeat business by making exceptional quality of service a high priority, responding promptly and professionally to customer inquiries via phone and email, and by identifying upsell and cross-sell opportunities.
• Attain new customers by understanding customer needs, expectations, and business goals.
• Recommend new products or services by keeping abreast of product offerings, industry trends, and market competition.
• Maintain accurate and organized customer records in the CRM program.
• Be a forward thinker by continuously seeking opportunities to enhance customer satisfaction and loyalty Remain organized when sending quotes, following up, closing sales Be goal-oriented and driven by meeting and exceeding individual and team sales targets and KPIs.

Deliver a favorable and seamless customer experience by collaborating with customer service, logistics, accounting, marketing, and warehouse teams.  Qualifications :

Perks :

Privately owned We work to build autonomy, connectedness and confidence in your role Employees get 2-4 structured one-to-one meetings with their supervisor per year (replaces traditional performance review with a 2-way discussion)  We have various committees employees can join (Culture Committee and Cary Cares) Fun Friday’s, Weekly Yoga, and other company events are some highlights (check out our Facebook page)  Core Values :