A company is looking for a Senior Staff Software Development Engineer - Customer Reliability.
Key Responsibilities
Manage and resolve high-impact customer escalations for enterprise products and services
Act as a technical liaison between engineering and support teams to drive rapid issue resolution
Debug and troubleshoot complex problems in cloud environments and operating systems (Linux / Unix)
Required Qualifications
US citizenship (required for federal compliance)
8+ years of experience supporting enterprise products / services and handling customer escalations
In-depth knowledge of Linux / Unix operating systems and operating duplication principles
Strong understanding of networking concepts including TCP / IP stack performance
Demonstrated expertise in debugging issues in cloud environments
Senior Staff Software Engineer • Rochester, New York, United States