Customer Service Logistics Professional

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the role

The Customer Service Logistics Professional serves as the critical link between our customers and our internal supply chain organization. Responsibilities include processing sales orders; supporting cross-functional projects to drive supply chain efficiencies; collaborating with customers and internal partners to achieve agreed upon objectives; and managing order-to-cash relationships.

Role Responsibilities

• Provide efficient and accurate order fulfillment of an assigned account base and act as a liaison between the customers and internal partners.
• Review and mitigate potential sales order issues including customer expected pricing and ensuring compliance with Haleon's policies and procedures.
• Communicate inventory constraints and surpluses to customers as appropriate.
• Optimize LTL shipments into truckloads or 'ship withs' where feasible.
• Understand carrier capabilities, lead time cycles and customer receiving practices to deliver goods as efficiently as possible while additionally monitoring shipments to ensure on-time delivery / OTIF requirements.
• Assist transportation planners in resolving issues and communicating to appropriate parties as necessary to ensure efficient management of the delivery process to the customer.
• Manage issues regarding damaged goods, shipment delays, customer refusals and returns, etc.
• Prepare and analyze logistic-related customer scorecard metrics and participate in scorecard presentations with customer as required.
• Report and validate data to support customer service and transportation activities and support Haleon KPI's and customer scorecard requirements.
• Analyze existing order to ship processes for possible improvements.
• Offers solutions to assigned customer accounts by providing services based upon specific customer initiatives.
• Review and clear deductions related to penalties, OS&D and vendor compliance chargebacks.
• Coordinate with CPFR Analysts and CPFR / Customer Service Management to execute to the agreed upon inventory allocation quantities for stock constrained items.

Why you?

Basic Qualifications :

Preferred Qualifications :

The salary range for this role is : $66,964 - $83,705 plus an 8% target bonus.

Location : This position is hybrid-based in Warren, NJ and will require 3 days onsite.

This job posting closes on : February 1st, 2025.

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.

Benefits

Haleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program. This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave. On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family. We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive / recognition programs as part of the offering.

Job Posting End Date

2026-02-01

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon's compliance to all federal and state US Transparency requirements.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please contact us by sending an email to HR.AmericasSC-CS@haleon.com. Please include the following in your email :

Use subject line : 'Haleon Careers : Job Accommodation Request'

Your Name and contact information

Requisition ID and Job Title you are interested in

Location of Requisition (city / state or province / country)

Description of specific accommodation you are requesting

Please note : Resumes, CVs, or other requests outside of accommodation support submitted to this email box will not be accepted.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.