Customer Service Representative (Part Time)Surge • Lancaster, OH, US
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Customer Service Representative (Part Time)
Surge • Lancaster, OH, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.part_time]
[job_card.job_description]High school diploma or equivalent; associate or bachelor's degree preferred. Previous customer service experience, preferably in insurance or a related field. Excellent verbal and written communication skills. Strong organizational and problem-solving abilities. Proficient in using computers, email, and customer service software. Ability to multi-task and work in a fast-paced environment. Must be dependable, punctual, and a team player. Insurance license (e.g., Property & Casualty) is a plus but not required.
Customer Service Representative (Part Time)
Key Responsibilities :
- Provide prompt, courteous, and professional customer service via phone, email, and in-person interactions.
- Accept payments via walk-in and over the phone and apply to customer's accounts.
- Assist with processing policy changes, endorsements, and cancellations.
- Support agent in preparing quotes and applications for personal and commercial lines of insurance.
- Follow up with clients regarding documents, payments, and other required actions.
- Maintain accurate customer records and documentation in agency management systems.
- Resolve customer issues efficiently and escalate when necessary.
- Perform general administrative tasks such as filing, scanning, and data entry.
Qualifications :
Schedule : Days Agent will be out-of-office (tentative). Additional hours will be required for training as well as other needed staffing times not yet planned.
April 24 4 hours
April 25 8 hours
May 14 8 hours
May 15 8 hours
May 16 8 hours
June 16 8 hours
June 17 8 hours
June 18 8 hours
June 19 8 hours
June 20 8 hours
August 8 4 hours
August 11 8 hours
August 12 8 hours
August 13 8 hours
August 14 8 hours
August 15 8 hours
Equal Opportunity Employer
IND1
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Customer Service Representative • Lancaster, OH, US
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