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Technical Support Representative
Technical Support Representative3i People • Marietta, Georgia, United States
Technical Support Representative

Technical Support Representative

3i People • Marietta, Georgia, United States
[job_card.variable_hours_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
  • ? We’re Hiring – Tier 1 Technical Support Representative (IT / Telecom Industry)
  • ? Marietta, GA
  • ? Salary : $45K – $52K

    • Are you passionate about helping users, solving technical issues, and growing in the IT support world?

    We are hiring for a Tier 1 Technical Support role with a leading organization in the IT / Telecom services industry .

    ✨ What You’ll Do :

    • ? Be the first point of contact for customer inquiries via phone, chat, and email
    • ? Troubleshoot basic software, hardware, and networking issues
    • ? Log support tickets in Zoho (training provided)
    • ? Escalate complex cases to Tier 2 teams as needed
    • ? Maintain empathy, patience, and professionalism throughout customer interactions
    • ? Requirements :
    • ️ Associate degree in IT or similar experience (3+ years preferred)
    • ️ Experience with Mikrotik routers or Cisco switches is an advantage
    • ️ Exposure to Wi-Fi controller solutions such as Ruckus, Omada, Unifi, Meraki, Mist, or Cisco
    • ️ Strong communication skills and willingness to learn

      • ⭐ Why Join?

      ✨ Paid training and continuous learning opportunities

      ✨ Health, vision, dental, life insurance, PTO & retirement plan

      ✨ Advancement opportunities within the company

      ✨ Supportive team culture

      ✨ Some shifts include remote weekend work options

      If you’re looking for stability, growth, and a supportive environment — this could be the right fit!

    • ? Interested?

      • Apply by sending your resume via DM or email me at (or reply here).

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    Technical Support Representative • Marietta, Georgia, United States

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