Police Communication Operator - Phoenix Police Department Job at City of Phoenix

Overview

Police Communications Operators answer calls from the public and communicate via radio with police officers regarding all types of emergencies and non-emergencies. The City of Phoenix is seeking individuals who demonstrate the ability to calmly work with the citizens of Phoenix and police officers while using a multi-line telephone system, radio network panel, and Computer Aided Dispatch (CAD) system to receive, prioritize, and process calls for police services. Our Police Communications Operators work both as Call Takers, answering 911 / Crime Stop calls, and Radio Dispatchers.

The City of Phoenix is offering a $7,500 hiring incentive to new hires for Police Communications Operator which will be paid in accordance with A.R. 2.55. City of Phoenix employees who refer candidates to this position may be eligible for a referral incentive. Candidates must list the name and employee ID number of the current employee.

Location : 100 E. Elwood St., Phoenix, Arizona

This is a 24-hour a day, 7-day a week operation.

Review the general factors for disqualification regarding police civilian employment here. Learn more about the Police Communications Operator job requirements, hiring process, training, what to expect the first nine months of employment, and work hours by visiting : phoenix.gov / police / joinphxpd911.

You will receive an email from testgenius.com to take our computer-generated test upon approval of your application.

Recruitment closes September 30, 2025. All materials must be received by 11 : 59 p.m. on this date. This recruitment and any interview process as a result of this recruitment may be used by multiple hiring managers and multiple departments throughout the City to fill any related current or future vacancies; other recruitments and appropriate eligible lists may also be considered.

Salary

Pay and Hiring Range : $26.18 per hour. Applicants with previous dispatch experience of one year or more are eligible for salary negotiation. Police Communications Operators receive annual increases and can earn up to $38.68 / hour or $80,454.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Benefits

A comprehensive benefits package is offered which includes :

For more details, visit : Unit 003 Benefits .

Minimum Qualifications

Preferred Qualifications

The minimum qualifications listed above, plus :

Recruitment Dates

Recruitment closes September 30, 2025. All materials must be received by 11 : 59 p.m. on this date. This recruitment and any interview process as a result of this recruitment may be used by multiple hiring managers and multiple departments throughout the City to fill any related current or future vacancies; other recruitments and appropriate eligible lists may also be considered.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

We Are Here To Help

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.

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