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Project Manager (New York)
Project Manager (New York)InsideBoard AI • New York, NY, United States
Project Manager (New York)

Project Manager (New York)

InsideBoard AI • New York, NY, United States
[job_card.variable_hours_ago]
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  • [job_card.full_time]
[job_card.job_description]

InsideBoard AI New York City (Hybrid : in-person + remote days

About InsideBoard AI

InsideBoard AI is a fast-growing SaaS startup leading the next generation of AI-powered digital enablement, adoption, and performance coaching for enterprise teams. Our platform unifies KPIs, coaching plans, AI assistants, success communities, and in-flow activation into one seamless ecosystem that transforms how large organizations onboard, adopt, and perform on their core systems of work.

After strong success in Europe, were entering a strategic acceleration phase in the U.S. market scaling our presence across Automotive, Manufacturing, Retail, Energy & Utilities, Field Service, and more .

Were building the U.S. team that will shape this next chapter and were looking for a standout delivery leader to join us.

About the Role

Were hiring a Project Manager to support a multi-year enterprise digital transformation program with one of our largest U.S. customers.

This role sits at the intersection of consulting, program delivery, SaaS implementation, and enterprise stakeholder management . Youll orchestrate cross-BU workstreams, steer delivery, and ensure that InsideBoard AIs platform (KPIs, Coaching Plans, IRON AI, Success Widgets, activation flows) lands successfully across 65+ business units and 5,500+ advisors .

Youll engage directly with senior business owners across CX, Learning, Operations, and CRM transformation teams while working closely with InsideBoards product, data, engineering, and advisory squads.

Its a high-visibility, high-impact role at the heart of one of the most ambitious digital enablement transformations in the U.S.

Key Responsibilities

Program & Project Delivery

  • Own the end-to-end delivery plan across multiple business units.
  • Drive sprint planning, dependencies, timelines, and risk management.
  • Translate requirements into clear implementation tasks (KPIs, workflows, Success Widgets, coaching templates, IRON AI use cases).
  • Align functional, technical, data, and product stakeholders on scope and delivery expectations.
  • Ensure a consistent operating model across all business units and workstreams.

Stakeholder Management

  • Serve as the main point of contact for enterprise leaders, program managers, and operational stakeholders.
  • Prepare and lead SteerCos, governance sessions, BU syncs, and enablement workshops.
  • Build crisp, executive-ready materials (roadmaps, dashboards, progress summaries).
  • Maintain strong communication and alignment across a complex stakeholder landscape.

    • Consulting & Advisory

  • Bring structure, clarity, and best practices to a fast-moving enterprise program.
  • Advise business owners on activation strategy, KPI design, coaching flows, and operational change.
  • Identify gaps and propose actionable solutions to accelerate adoption and performance.
  • Champion InsideBoards value and guide stakeholders on leveraging the platform to its full potential.

    • Quality & Delivery Excellence

  • Ensure configurations and deliverables meet requirements and follow governance guidelines.
  • Track adoption, usage, and value realization; escalate risks before they become issues.
  • Support run-phase operations (activation strategy, quarterly coaching cycles, content updates).
  • Maintain high delivery standards in a dynamic, multi-BU program.

    • Qualifications

    Required

  • 47+ years in consulting, SaaS delivery, digital transformation , or enterprise program management.
  • Strong customer-facing presence with experience managing senior stakeholders.
  • Proven ability to drive delivery in a complex enterprise environment.
  • Excellent project management skills planning, risk management, documentation, governance.
  • Strong communication, executive storytelling, and meeting facilitation skills.
  • Experience with CRM platforms (Salesforce, Dynamics, ServiceNow, or similar).

    • Preferred

  • Experience in enablement, customer experience, or operational performance programs.
  • Background in analytics, KPIs, or coaching frameworks.
  • Experience with AI-driven platforms or digital adoption technologies.
  • Experience in large-scale contact center, retail, automotive, or field service operations.

    • What Success Looks Like

  • Stakeholders trust you as the orchestrator and delivery lead.
  • Workstreams run smoothly with clear structure, predictable progress, and strong alignment.
  • InsideBoard AI configurations (KPIs, widgets, coaching plans, IRON AI workflows) are delivered with excellence.
  • Adoption grows quarter over quarter, with measurable business impact.
  • You become a key pillar of our U.S. Professional Services expansion.
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