Customer Service Representative (Los Angeles County)The Phoenix Group • Los Angeles County, CA, United States
Customer Service Representative (Los Angeles County)
The Phoenix Group • Los Angeles County, CA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]At least 3+ years of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work A customer-first mindset, with the ability to handle requests thoughtfully and professionally. Initiative and sound judgment to manage situations independently when needed.
We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs.
Responsibilities
- Create a welcoming and polished experience for employees, clients, and guests.
- Deliver responsive, high-touch customer service in person, by phone, and through digital channels.
- Collaborate with teammates to share responsibilities and maintain seamless operations.
- Partner with other departments to direct inquiries and resolve issues efficiently.
- Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination.
- Safeguard sensitive and confidential information with the highest level of discretion.
Qualifications
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Customer Service Representative • Los Angeles County, CA, United States
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