Sr. Manager, Customer Service Systems and Resource Optimization

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Role

The Sr. Manager of Customer Service Systems & Resource Optimization is responsible for driving operational excellence across the Customer Service organization by leading a team of professional individuals focused on developing scalable processes, optimizing technology and automation solutions, and ensuring Customer Service is equipped with the training, tools, and resources needed to deliver exceptional customer experiences. This role partners closely with global functions and cross-functional teams to drive strategic initiatives, enable efficient workflows, and position Customer Service to thrive in a rapidly evolving environment. This role requires critical thinking to drive the overall Customer Service strategy and resource planning.

The Responsibilities

Exceptional People Leadership Skills

• Cultivates an engaged and high-performing team environment where employees feel empowered, valued, and motivated to excel.
• Provides clear direction, expectations, and regular coaching to develop team capabilities and drive consistent performance.
• Models effective change leadership by guiding the team through organizational shifts with clarity, stability, and confidence.

Training, Development & Process Excellence

Technology, Automation & Resource Optimization

Strategic Planning & Cross-Functional Leadership

The Individual

Required :

Preferred Skills

Key Working Relationships

Internal Customers :

Regularly collaborates with Supply Chain, Commercial, Finance, and Customer Excellence functions to address customer needs and resolve issues.

External Customers :

Engages often with external customers, distributors, vendors and strategic partners.

The Work Environment

Typical office environment. Must have discipline, organizational skills and self-motivation to work autonomously in a home office environment.

The Physical Demands

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, regularly required to use hands to finger, handle, or feel and talk or hear. Frequently required to stand, walk, and sit. No strenuous physical activity, though occasional light lifting of files and related materials is required. 100% of time in meetings, working with team, or talking on the phone at the desk on computer, doing analytical work. Occasional travel required; 5%. Travel includes airplane, automobile travel and overnight hotel.

Salary Transparency

The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. The salary range for this position is $110,000 to $150,000. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at recruiting@.

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