Front Desk - FL

Position Summary

The Front Desk Associate is responsible for providing excellent customer service to guests and visitors, ensuring smooth check-ins, check-outs, and addressing any needs or concerns that arise. This position requires strong communication, organizational, and multitasking skills to manage the front desk operations efficiently and deliver a positive guest experience.

Essential Duties and Responsibilities

• Guest Reception and Hospitality :

Welcome all guests with a warm, professional, and courteous demeanor upon arrival. Ensure a positive first impression and provide personalized service to enhance guest satisfaction.

Efficiently handle guest check-ins and check-outs, verifying identification, payment methods, and collecting necessary information to ensure accuracy and compliance with hotel policies.

Support guests with room assignments, special requests, and general inquiries throughout their stay. Act as a point of contact for resolving issues and ensuring their needs are met in a timely and professional manner.

Provide accurate information about hotel amenities, local attractions, dining options, transportation, and other available services. Offer assistance in making reservations and coordinating arrangements as needed.

Answer incoming phone calls and emails, addressing guest inquiries and requests promptly. Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest experiences and resolve any concerns efficiently.

Process all payments securely using various methods including credit / debit cards, cash, and checks. Ensure accurate billing for room charges and additional services, resolving any discrepancies and providing receipts or invoices upon check-out.