Client Success Manager (Europe)
- [job_card.full_time]
Customer Success Manager
AttackIQ is the leading provider of breach and attack simulation products for security control validation. Our products provide visibility into your security program performance with clear data-driven analysis and mitigation guidance. We offer products for enterprises of all sizes, including Enterprise, Ready!, and Flex. Our products are designed to fit the unique needs of each organization to ensure complete security control validation.
This is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for managing customer accounts, building and maintaining strong customer relationships, and ensuring customer adoption, retention, and expansion. The Customer Success Manager will also be responsible for analyzing customer data to provide insights to customers and creating strategies to improve customer satisfaction.
You will be the primary point of contact for a portfolio of AttackIQ customers and responsible for connecting them and their needs to the various other teams within AttackIQ as needed. You will work as a team with one or more Customer Success Engineers and in coordination with our sales teams to ensure our customers receive the full value of their purchase in terms of technology and methodology. This role will report to the Head of Global Customer Success and will be remote with targeted strategic customer visits.
About the Role
We are seeking a Client Success Manager (CSM) with a strong background in one or more of the following disciplines :
- Security Control Validation
- Detection Engineering / SOC Validation
- Red Teaming / Adversary Emulation
- Continuous Security Validation
- Incident Response & Process Validation
- Security Posture Measurement / Exposure Management
- Risk & Compliance Reporting
- Third-Party / Supply Chain Security
As a Client Success Manager, you will serve as the trusted advisor and advocate for our customers, ensuring their success through adoption, value realization, and continuous engagement. You will be responsible for managing relationships across an assigned portfolio of clients, driving measurable business outcomes, and helping customers mature their cybersecurity validation programs.
Key Responsibilities
Qualifications
Preferred
Note to all recruitment agencies : AttackIQ does not accept agency resumes without a signed agreement. Please do not forward resumes to our jobs alias, our employees, or any other company location. AttackIQ is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with us.
At AttackIQ, we value diversity and are proud to be an equal opportunity employer.
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