Customer Solutions Representative

Customer Solutions Representative

The Customer Solutions Representative (CSR I) is responsible for receiving and processing all customer request for service. The CSRI serves as the end-to-end point of contact for customer service request and solutions. Collaborates with a team of CSR's to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.

Compensation starting at $21 / hr

Schedule : 8am to 5pm M-F (Hybrid Two days remote / three days in office)

Location : 7651 Esters Blvd, Irving, TX

Essential Duties and Responsibilities

In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additional minor duties may be assigned.

• Manage daily customer communications (inbound and outbound calls / emails) in a professional, warm and friendly manner
• Ability to listen to and answer customer inquiries with a high level of professionalism and customer satisfaction
• Confirms understanding of customer needs, issues, and requests.
• Presents LES services using a consultative approach that clearly shows how the solutions would meet needs and provide benefits; leverages supporting evidence and clearly connects LES solutions to customers' business needs
• Utilize different systems to manage reports and case management.

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.