Operations Manager

Since 1974, Luby Equipment has been a trusted partner to customers in the heavy equipment industry.

For over 50 years, we've taken pride in the strong relationships we've built and the exceptional service we deliver.

As we continue our tradition of excellence and commitment to our customers, we invite you to join our team.

We are currently seeking an Operations Manager for our Springfield, Missouri location.

The Operations Manager will supervise all employees focusing on maximizing productivity, ensure customer satisfaction, and guarantee all branch functions are processed efficiently and correctly.

This role will manage employees, delegate work, review performance & profitability indicators, oversee processes, ensure a seamless customer experience, and develop bench strength along all lines of business.

Responsibilities : Coordinate the activities of the shop technicians throughout the day to maximize productivity.

Assist walk-in customers and callers with service orders, parts, technical support, sales, and rental needs.

Prepare and process work order documentation in an accurate and timely matter.

Optimizing the customer service experience by advising them on the course of action in repairs, before, during, and after the work is completed.

Achieve financial objectives and make decisions to positively impact the profitability of the store.

Proactively advise customers of upcoming parts and service needs.

Maximize the customer and dealership warranty reimbursement claims by collaborating with the warranty administrator and service technicians.

Mange payroll, productivity and staffing at the branch against established performance expectations and objectives.

Open, maintain, and invoice rental contracts.

Promote a culture of safety and discipline through leadership, personal compliance, accountability, and communication.