Genesys Developer

A company is looking for a Genesys Developer to manage their cloud platform and contact center operations.

Key Responsibilities :

Manage and maintain the Genesys cloud platform for seamless contact center operations

Architect, design, and integrate AI-developed applications with the Genesys Cloud platform via API

Collaborate with internal and external teams to troubleshoot and resolve issues

Qualifications :

Extensive experience with Genesys cloud platform and contact center operations

5+ years of software development experience

Experience in developing technical documentation and job aids

Knowledge of contact center technologies and industry best practices

Desired Education : Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)