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Shift SupervisorQ&C Hotel Bar New Orleans Autograph Collection • New Orleans, LA, US
Shift Supervisor

Shift Supervisor

Q&C Hotel Bar New Orleans Autograph Collection • New Orleans, LA, US
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  • [job_card.full_time]
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Job Description

Job Description

Job Summary

We are seeking an experienced and customer-focused Front Desk Supervisor to oversee daily operations at the front desk and ensure exceptional guest experiences. This role is responsible for leading and supporting front desk staff, managing check-in / check-out processes, resolving guest concerns promptly, and ensuring all front office procedures are followed efficiently.

The Front Desk Supervisor will serve as a key point of contact between guests and hotel departments, promoting a welcoming atmosphere and upholding service standards. Strong leadership, problem-solving skills, and attention to detail are essential to succeed in this position.

Compensation : $30,000 - $35,000

Responsibilities : Key Responsibilities

  • Supervise, train, and support front desk staff to maintain high service standards.
  • Oversee daily operations, including check-in / check-out and reservation processes.
  • Address guest inquiries, concerns, and complaints with professionalism.
  • Monitor performance, provide feedback, and conduct shift briefings.
  • Ensure compliance with hotel policies, procedures, and brand standards.
  • Collaborate with other departments to ensure smooth operations and guest satisfaction.
  • Maintain accurate records and prepare shift reports as needed.

Qualifications :

  • High school diploma or equivalent; associate or bachelor’s degree in hospitality or related field preferred.
  • Minimum 1–2 years of front desk or guest service experience, with at least 1 year in a supervisory or leadership role.
  • Strong customer service and communication skills, both verbal and written.
  • Proficiency in hotel property management systems (PMS) and Microsoft Office Suite.
  • Excellent organizational, problem-solving, and time management abilities.
  • Ability to lead, motivate, and train team members effectively.
  • Professional appearance and demeanor.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Knowledge of hotel policies, procedures, and safety regulations.

    • About Company

    Q&C Hotel Bar New Orleans Autograph Collection is part of the Marriott Brand of Hotels as an Autograph Collection Property.

    This property is a franchise property managed by Encore Hospitality.

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