Technical Account ManagerVirtualVocations • Puyallup, Washington, United States

Technical Account Manager

VirtualVocations • Puyallup, Washington, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Technical Account Manager to support impactful projects in the Managed Services team.

Key Responsibilities

Manage and support assigned accounts, focusing on customer retention and daily interactions with Managed Services Engineers

Oversee service delivery to ensure IT services meet client expectations and resolve issues promptly

Identify customer service opportunities and manage technical resources for enhanced customer satisfaction

Required Qualifications

Five years of experience in IT customer account management, IT managed services, or IT project management

Experience working in large remote teams and managing multiple complex projects simultaneously

Ability to manage customer expectations and provide trusted advisor-level service

Technical abilities to understand complex business requirements and current development trends

Bachelor's degree and PMP certification preferred

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Technical Account Manager • Puyallup, Washington, United States

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