A company is looking for a Service Desk Analyst to provide first-level IT support and manage service requests.
Key Responsibilities
Provide first-level IT support and handle incidents or service requests
Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
Maintain the company ticketing system and ensure proper follow-up on issues
Required Qualifications
Bachelor's Degree in Information Technology or a related discipline
Minimum of three years in IT technical support
Self-driven and able to work independently as well as part of a team
Able to work remotely on a nightshift schedule following EST / CST
Service Desk Analyst • Hartford, Connecticut, United States