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Service Desk Analyst

Service Desk Analyst

VirtualVocationsHartford, Connecticut, United States
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A company is looking for a Service Desk Analyst to provide first-level IT support and manage service requests.

Key Responsibilities

Provide first-level IT support and handle incidents or service requests

Troubleshoot and resolve technical issues related to hardware, software, and network connectivity

Maintain the company ticketing system and ensure proper follow-up on issues

Required Qualifications

Bachelor's Degree in Information Technology or a related discipline

Minimum of three years in IT technical support

Self-driven and able to work independently as well as part of a team

Able to work remotely on a nightshift schedule following EST / CST

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Service Desk Analyst • Hartford, Connecticut, United States

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