Talent.com
VIP Relationship Manager / Client Success Manager (CSM)
VIP Relationship Manager / Client Success Manager (CSM)Laborintos • Santa Monica, California, .US
VIP Relationship Manager / Client Success Manager (CSM)

VIP Relationship Manager / Client Success Manager (CSM)

Laborintos • Santa Monica, California, .US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters_job_card.quick_apply]
[job_card.job_description]

Contamos con un equipo sólido y robusto de consultores especializados en búsqueda y selección de personal, así como en consultoría en diversos temas asociado al Talento Humano en múltiples sectores y países, garantizando de esta manera la prestación de un servicio oportuno y resolutivo a cada una de las empresas que nos confían la selección y / o el entrenamiento de sus profesionales.

Actualmente sumamos más de 10 años de experiencia en el manejo de procesos, tanto individuales como masivos, a nivel local y regional.

Position :   VIP Relationship Manager / Client Success Manager (CSM)

Location : Remote (Location Flexible) - EAST working hours

We’re looking for a highly strategic and client-focused VIP Relationship Manager (CSM) to serve as the primary point of contact for our portfolio of clients. In this role, you won’t handle day-to-day campaign execution — that work is owned by our GTM Engineers — but you will lead the overall client relationship and ensure they receive measurable value.

You will run weekly strategy calls, provide responsive support through Slack / Intercom, track key health metrics (NPS, meetings booked, usage), and collaborate closely with GTM Engineers to keep campaigns performing. Your core mandate is retention, client satisfaction, renewals, and account expansion .

Your Responsibilities Will Include :

Client Relationship & Communication

  • Lead weekly strategy / review calls with assigned accounts.
  • Provide responsive day-to-day support via Slack Connect and Intercom.
  • Act as the trusted advisor and executive POC for VIP accounts.
  • Ensure proactive communication : share weekly performance summaries, experiments,

and campaign insights.

Retention & Renewals

  • Monitor early-warning triggers daily (meeting declines, deliverability risks, NPS drops,

    • low engagement).

  • Ensure NPS minimums are maintained across accounts.
  • Execute save strategies before problems escalate.
  • Own renewal conversations — pitch managed-service upgrades, and if declined,

    • secure same-cost renewals to protect retention.

  • Identify and drive upsell opportunities (more mailboxes, premium services,

    • expansions).

    Strategic Oversight

  • Partner with GTM Engineers to align ICP, sequencing, personalization, and

    • experimentation strategy.

  • Translate campaign metrics into clear business impact narratives for client executives.
  • Run Quarterly Business Reviews (QBRs) with ROI-focused presentations.
  • Ensure campaign learnings feed into pod playbooks and leadership-level strategy.

    • Feedback & Insights

  • Gather structured client feedback and escalate recurring issues to Product / Leadership.
  • Help shape standardized retention playbooks and renewal frameworks.
  • Surface objection / reply trends from campaigns to inform broader GTM strategy.

    • Requirements

  • 2+ years in B2B SaaS Account Management, Customer Success, or Relationship

    • Management.

  • Cold email campaign experience required — must understand sequencing,

    • personalization, deliverability basics, and outbound strategy.

  • Proven track record of retention, renewals, and upsells with mid-market or enterprise

    • accounts.

  • Strong executive presence — comfortable leading client strategy calls and managing

    • escalations.

  • Familiarity with Slack, Intercom, HubSpot, Instantly, Clay, or similar tools.
  • Strong problem-solving skills and ability to directly call clients when needed to resolve

    • issues.

  • Formal academic credentials are not required

    • Preferred S kills

  • Experience working alongside technical delivery teams (SDRs, GTM Engineers, CS

    • Ops).

  • Background in lead generation, marketing services, or outbound SaaS.
  • Ability to analyze campaign performance data and explain ROI clearly.
  • History of exceeding retention, expansion, and NRR targets.

    • Location : Remote (Location Flexible) - EST working hours

    Hours : 8 a.m. to 5 p.m. EAST

    Contract type : Contractor

    Why Join Us

  • Be the face of B2B Rocket for our highest-value VIP clients.
  • Competitive pay with retention / expansion incentives.
  • Work in structured pods with GTM Engineers, backed by automation + reporting

    • systems.

    [job_alerts.create_a_job]

    Client Relationship Manager • Santa Monica, California, .US

    [internal_linking.related_jobs]
    JPMorgan Private Client Relationship Manager - Los Angeles

    JPMorgan Private Client Relationship Manager - Los Angeles

    Chase • Los Angeles, CA, US
    [job_card.full_time]
    Are you passionate about building and maintaining high-net-worth client relationships across banking, lending, and investments? This is a unique opportunity to manage and maintain relationships wit...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Relations Manager

    Client Relations Manager

    For Love & Lemons • Los Angeles, CA, US
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    For Love & Lemons is a vibrant women’s fashion brand based in Los Angeles, known for its romantic aesthetic and innovative designs. We are committed to creating beautiful apparel that inspires o...[show_more]
    [last_updated.last_updated_variable_days]
    Wireless Sales Representative

    Wireless Sales Representative

    Boundless Promotions • Burbank, CA, US
    [job_card.full_time]
    Boundless Promotions has one goal : to generate demand for our client’s products and services.It’s simple to find a flashy promotion that lacks an approach or a campaign that shows a solid technique...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Private Client Relationship Manager

    Private Client Relationship Manager

    Capital Group • Los Angeles, CA, United States
    [job_card.full_time]
    I can succeed as a Private Client Relationship Manager.As the Private Client Relationship Manager, you will be responsible for the day-to-day management of the Private Wealth Advisor's practice to ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Deposit Sales Relationship Manager

    Deposit Sales Relationship Manager

    MRINetwork Jobs • Los Angeles, CA, US
    [job_card.full_time]
    Immediate opening for Deposit Sales / Relationship Manager in Greater Los Angeles with a very successful regional financial institution. Focus is to generate core deposits and establish deposit manage...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Relationship Coach

    Relationship Coach

    Headway • Long Beach, CA, US
    [job_card.full_time]
    Licensed Marriage and Family Therapist (LMFT) Wage : Between $90-$127 an hour Licensed Marriage and Family Therapist — Are you ready to launch or expand your private practice? Headway is here to ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    FVP, Relationship Manager

    FVP, Relationship Manager

    Cathay Bank - Headquarters • Los Angeles, California, United States
    [job_card.full_time]
    Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success....[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sales & Client Experience Associate

    Sales & Client Experience Associate

    Jack Weir and Sons Inc. • Beverly Hills, CA, US
    [job_card.full_time]
    Sales & Client Experience Associate.Full-Time | In-Person (Beverly Hills) | Sunday–Thursday.Sales & Client Experience Associate. This role is perfect for someone who is adaptable, orga...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Client Relationship Consultant

    Client Relationship Consultant

    Banner Bank • Los Angeles, CA, United States
    [job_card.full_time]
    More than 130 years ago, we started with core values that never go out of style : listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key rea...[show_more]
    [last_updated.last_updated_30] • [promoted]
    JPMorgan Private Client Relationship Manager - Los Angeles

    JPMorgan Private Client Relationship Manager - Los Angeles

    JPMorgan Chase • Culver City, CA, US
    [job_card.full_time]
    Are you passionate about building and maintaining high-net-worth client relationships across banking, lending, and investments? This is a unique opportunity to manage and maintain relationships wit...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Sr. Commercial Banking Relationship Manager

    Sr. Commercial Banking Relationship Manager

    First Bank • El Segundo, CA, United States
    [job_card.full_time]
    Commercial Banking Relationship Manager.Commercial Banking Relationship Manager develops and maintains a client relationship portfolio for a given market area. Drawing on your superior communication...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Customer Success Manager, Service Provider

    Senior Customer Success Manager, Service Provider

    Relativity • Los Angeles, CA, United States
    [job_card.full_time]
    The Service Provider Customer Success Management Team supports our partners in our Premier Success Program in meeting their goals using the Relativity suite of products. The team guides overall valu...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Employee Relations Manager

    Employee Relations Manager

    TEKsystems • Long Beach, CA, United States
    [job_card.full_time]
    We are seeking an experienced Employee Relations Manager • to lead and oversee employee relations investigations, provide strategic counsel to senior leaders, and ensure compliance with employment l...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Commercial Banking Relationship Manager III

    Commercial Banking Relationship Manager III

    First Bank • El Segundo, CA, United States
    [job_card.full_time]
    The Commercial Loann Officer III Independently handles all relationship types including the most complex loans.This role will specialize in our C&I business primarily. Knowledgeable of all bank prod...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Commercial Banking Relationship Manager - Los Angeles, CA

    Commercial Banking Relationship Manager - Los Angeles, CA

    BankTalent HQ • Los Angeles, CA, United States
    [job_card.full_time]
    California Bank & Trust is looking for a.Commercial Banking Relationship Manager.Associates at California Bank & Trust work in a relationship-centered culture where they are provided with the tools...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sr. Relationship Banker

    Sr. Relationship Banker

    Cathay Bank - Headquarters • Los Angeles, CA, United States
    [job_card.full_time]
    Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success....[show_more]
    [last_updated.last_updated_30] • [promoted]
    AVP / Customer Service & Sales Manager

    AVP / Customer Service & Sales Manager

    Cathay Bank - Headquarters • Los Angeles, CA, United States
    [job_card.full_time]
    Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success....[show_more]
    [last_updated.last_updated_30] • [promoted]
    International Broker, Aon Global Client Network

    International Broker, Aon Global Client Network

    Aon • Los Angeles, CA, United States
    [job_card.full_time] +1
    Are you seeking to be a part of an international team working on large, complex multinational clients?.As part of an industry-leading team, you will be engaged in multinational risk management stra...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]