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Assistant Manager
Assistant ManagerSmoothie King 1029 Atlanta • Atlanta, GA, US
Assistant Manager

Assistant Manager

Smoothie King 1029 Atlanta • Atlanta, GA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

The Assistant Manager (A.M) will be responsible for cultivating an encouraging atmosphere that fosters collaboration within the store team, ensuring a continuous commitment to operational excellence. In this role, A.M. will enhance the team's skills to provide the 'Smoothie King Experience' for both team members and guests, devising impactful strategies to achieve positive outcomes and balancing other corporate priorities, focusing on strategic, operational, and leadership excellence.

Supervisory Responsibilities :

  • Recruits, interviews, and trains individual contributor-level staff in the department.
  • Oversees the daily workflow of the team.
  • Provides constructive and timely performance evaluations.
  • Handles discipline and termination of team members in accordance with company policy.

Essential Functions / Major Responsibilities :

Workforce Management : the overall management of the team, covering staffing, sourcing, onboarding, and scheduling.

  • Carefully guide and complete the orientation process to guarantee a seamless beginning for new
  • team members.

  • Plans and organizes shifts to accommodate the requirements of both team members and guests.
  • Clearly and effectively delegate tasks to achieve successful operations of your store.
  • Learning and Development : empower team members with the right knowledge, skills, and abilities to

    achieve excellence.

  • Ensure team members are well prepared for success by strategically communicating and executing
  • training sessions to minimize any disruption to the guest experience.

  • Recognize knowledge and skill gaps in new team members and customize training programs for ongoing improvement in those areas.
  • Support team member career progression (team captains) by identifying potential career paths, providing mentorship, and facilitating internal mobility.
  • Ensure the team understands the importance of training and development for both new and tenured team members.
  • Operational Excellence and Continuous Improvement : leverage appropriate systems to consistently provide the Smoothie King Experience and offer guidance for continuous improvement.

  • Use operational tools such as daily checklist, deep cleaning checklist, cash & deposit log, and Data
  • Central (Crunch) inventory management tools to achieve operational excellence.

  • Ensure compliance with food safety guidelines, store appearance, and cleanliness are upheld and consistent with Smoothie King brand standards.
  • Shares key information on the daily plan so Team Captains can run effective shifts.
  • Manage cash activities for the store and validate cash and time logs for accuracy and coaching opportunities.
  • Sales and Inventory : ensure optimal product placement and quantities to enhance sales growth while

    minimizing waste.

  • Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns,
  • and opportunities for improvement and adjust accordingly.

  • Ensure the store is set and maintained to expectations and adjusted appropriately to store-specific needs.
  • Culture and Team Engagement : foster a positive work environment, encourage open communication,

    and promote team member involvement in decision-making processes.

  • Lead the team by setting clear performance expectations, providing regular feedback and coaching,
  • assist with creating progress reports (reviews).

  • Recognize and reinforce individual and team accomplishments by using existing tools (team member of the month, birthdays, anniversaries etc.) and programs as well as finding new, creative, and effective methods of recognition.
  • Own, promote, and drive implementation of company guidelines through action planning and inspiring team to meet standards in alignment with our brand vision.
  • Position Requirements :

  • High school diploma required. Associate or bachelor's degree in business, hospitality management, or similar field is preferred.
  • Minimum 2 years' experience as a manager or supervisor of a team in a restaurant or similar type of retail customer service business.
  • Valid driver's license and ability to provide proof of adequate car insurance.
  • Basic computer knowledge (Microsoft Word, Excel, and general POS functionality).
  • ServSafe Certification (manager level) or willing to obtain within 6 months of getting hired.
  • Personal passion for health and fitness is a plus.
  • Work Environment :

  • This job entails frequent exposure to high temperatures and extreme cold. There is frequent
  • contact / immersion of hands in water and sanitation solutions; and contact with produce items, dairy products, and frequent allergen-related items such as nuts, citrus, peanut butter, cinnamon, etc.

  • Requires working under stressful conditions or working irregular hours.
  • Required to work a minimum of 40 hours per week, ensuring effective store operation, with expectations to accommodate a mix of daytime and nighttime shifts, as well as at least two weekends per month. This may also involve working during holidays (closed Easter, Thanksgiving, and Christmas) or special events.
  • Must be able to work safely in a noisy area.
  • Requires maintenance of a store office space. Meetings are occasionally conducted remotely with frequent video conferences.
  • Physical Requirements :

  • Must be physically able to audit / inspect store, including walking, bending, stretching, squatting, and
  • kneeling.

  • Must be able to stand for periods of up to eight (8) hours.
  • Must be able to lift up-to 50 pounds at a time. Required to use assistance when available i.e. step ladder or another team member.
  • Prolonged working on a computer.
  • Travel Required :

  • Less than 10% of travel required.
  • Yearly conference (paid by the company)
  • Reliable vehicle for consistently commuting to and from work
  • Other Duties :

    Please note this job description is not designed to cover or contain a comprehensive listing of activities,

    duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and

    activities may change at any time with or without notice.

    At Smoothie King, when we say inspire people , we mean everyone. We champion a diverse and inclusive workforce that is representative of the guests we serve. We blend the unique members of our organization, celebrating what is both common and different to grow better together and Rule the Day. The foundation of our diversity efforts is closely tied to our core values, which includes " We Are Better Together " and " We Do the Right Thing ". We are proud to be an equal opportunity employer and consider all qualified candidates, without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, or medical condition or disability.

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