Information Technology Support Specialist (Knoxville)

IT Support Specialist

Onsite 1st Shift Monday - Friday

Location : Knoxville, TN

Type : W2 ongoing contract with potential to extend or hire

Were seeking an energetic and dependable IT Support Specialist to join our on-site support desk. This role is ideal for someone early in their IT career, a current or recent IT graduate, or anyone with solid technical aptitude whos ready to learn, grow, and make a real impact.

Youll support the technology used across company locations, including POS systems, credit card switch software, back-office hardware, and more. Youll be a key resource for location managers and field employees, helping keep operations running smoothly. Training on all proprietary systems will be provided.

What Youll Do

Deliver first-level technical assistance to field users

Troubleshoot hardware and software issues, including back-office computers and printers

Review and document processes while monitoring performance metrics

Stay current with IT support trends and emerging technologies

Manage and respond to email requests for service

Maintain strong communication, customer service, and a sense of urgency

Handle a high-volume call environment with steady, consistent activity

Participate in occasional special projects

What You Bring

Associate's or Bachelors degree in IT, computer science, or related field

Knowledge of computer hardware, software, and networking fundamentals

Strong work ethic, positive attitude, and high energy

Excellent communication and interpersonal skills

Stable work history

Desire to grow your technical skill set and career

This is a great opportunity for someone motivated, curious, and ready to build a strong foundation in IT support.