Service Desk Engineer

A company is looking for a Service Desk Engineer to provide technical support and resolve user inquiries.

Key Responsibilities

Act as the first point of contact for customer and user inquiries

Log, categorize, and prioritize incidents and service requests accurately

Perform initial troubleshooting of hardware, software, and connectivity issues

Required Qualifications

Bachelor's degree (or equivalent) in IT, Computer Science, Engineering, Science, Mathematics, or related discipline preferred

Strong problem-solving mindset with a structured approach to troubleshooting

Ability to work in a fast-paced environment and manage multiple tickets within SLAs

Comfortable using ticketing and Service Management systems

Availability to work West Coast hours