Title Processor

The Opportunity

The Titles Processoris responsible for working collaboratively within a team environment to ensure that auto loan title processing is accurate, compliant, efficient, effective, and performed within established policies and procedures. The Titles Processor will verify and audit loan documents and title documents for accuracy, prepare documents to be submitted to state motor vehicle agencies, provide consistent and timely follow up to customers and business partners, make outbound calls and take inbound calls, and perform other titles processing related duties. Our ideal candidate will enjoy a fast-paced, goal driven environment, be willing to multitask and perform multiple departmental functions, have strong communicationskills, and be poised and professional at all times.

The Work Itself

• Verify and audit loan and title documents for accuracy.
• Prepare title and loan documents to be submitted to state motor vehicle agencies.
• Provide outstanding customer service and meet service level agreements.
• Prepare documents to be returned to customers.
• Communicate with state motor vehicle agencies on various title resolution issues.
• Follow up with lenders for title releases.
• Provide follow-up and resolution for active escalation accounts
• Communicate effectively and build successful working relationships with teammates, business partners and other employees
• Update customer files and records accurately
• File paper titles, scan documents and perform other administrative duties, as needed
• Update internal processes to align with state titling and form changes
• Recommend new approaches, policies, and procedures to increase productivity and efficiency
• Responsible for mitigating fraud
• Responsible for notarizing DMV Documentation
• Communicate with dealerships to collect outstanding titles and resolve title issues

The Skills You Bring

#LI-Hybrid#LI-DFS

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including :