Customer Support ManagerVirtualVocations • Dorchester, Massachusetts, United States
Customer Support Manager
VirtualVocations • Dorchester, Massachusetts, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Support Manager to oversee a team and enhance customer satisfaction.
Key Responsibilities
Manage a team of Customer Support Engineers and support global customer service strategies
Recruit, train, and develop employees while monitoring performance and ensuring compliance with policies
Analyze customer service metrics and implement improvements to enhance service quality and operational performance
Required Qualifications
Bachelor's degree and 7+ years of relevant experience, including 5+ years in a management role
Experience in developing and leading both local and remote teams
Strong analytical skills and the ability to resolve problems effectively
Demonstrated ability to be an inspirational leader and motivator
Knowledge of computing and technical environments
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Customer Support Manager • Dorchester, Massachusetts, United States
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