Bilingual Customer Service Representative (Federal)

Customer Service Representative

Certified as Canada's Top 100 Employers, Medavie Blue Cross offers a career where you will experience meaningful, rewarding work in a purpose-centered, inclusive environment. Our team of 2,100 professionals excel through our shared values : compassion, responsibility, adaptability, innovation, and community spirit and as a non-profit organization, we are proud to give back to the communities. At Medavie Blue Cross, we foster a culture of openness, understanding and a sense of belonging where everyone can bring their true selves to work.

We are always on the look-out for great talent like you! People with determination, passion, and curiosity who are excited about the idea of being the first point of contact for our company. We are hiring for upcoming classes and are looking to build a network of Customer Service Representatives. If you are a critical thinker, love providing an amazing customer experience and are ready to start your career in an award-winning company culture with caring leaders and teams, resources, and opportunities to unleash their full potential lets talk!

In this role you will provide support and service to our providers and members where you will have the opportunity to effectively problem solve and contribute positively to a team environment. Your objective in this role is to ensure that the person making the inquiry receives the highest level of customer service possible.

Far from your typical contact center experience we have some of the highest employee satisfaction scores in the whole company.

We offer :

• Comprehensive health and dental plan that is 100% employer paid effective on your first day
• Monday to Friday shifts ending at 10 pm AT / No overnights / No weekends!
• We offer an extensive virtual paid training program, ensuring you are prepared to hit the floor and take calls.
• Opportunities for career development and advancement
• Emphasis on work life balance, providing wellness benefits, health resources and fitness center discounts
• We will send you the necessary equipment you will need to get started!
• Short-Term Incentive Program which recognizes your contribution to our success

What you need to succeed :

Security Clearance :

Shift Requirement :

Home Office Requirements :

Remote work requirements :

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.