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Client Engagement Manager (Cupertino)
Client Engagement Manager (Cupertino)Kforce Inc • Cupertino, CA, US
Client Engagement Manager (Cupertino)

Client Engagement Manager (Cupertino)

Kforce Inc • Cupertino, CA, US
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  • [job_card.part_time]
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Vendor Project Manager / Client Engagement Manager R&D

Summary :

A position is available for a Client Engagement Manager responsible for overseeing all aspects of consultant care at a technology client site in Silicon Valley. Responsibilities include onboarding / offboarding, performance management, project oversight, strategic planning, and consultant engagement. Help drive innovation, retention, and operational excellence in a fast-paced environment!

Position Overview :

The Client Engagement Manager is responsible for managing all aspects of client engagement and consultant care at client sites in Silicon Valley, with a focus on delivering superior service, driving operational excellence, and supporting strategic initiatives. This role requires strong leadership, organizational skills, and experience in the R&D industry to ensure successful project delivery and continuous improvement.

Leadership & Team Management

  • Lead and inspire cross-functional teams, fostering a culture of collaboration, accountability, and continuous improvement.
  • Mentor and guide consultants through onboarding, performance management, and career development.
  • Facilitate regular team meetings, orientations, and training sessions to ensure alignment and knowledge sharing.

Client Engagement & Relationship Management

  • Serve as the primary point of contact for client managers, ensuring clear communication and effective resolution of issues.
  • Manage onboarding and offboarding processes, including in-person and virtual welcomes, equipment setup, and site access.
  • Liaise with clients to address escalations and deliver work outlined in Statements of Work (SOW).

    • Project & Performance Management

  • Oversee project planning, execution, and delivery, ensuring milestones and client expectations are met.
  • Monitor supplier and consultant performance, providing regular status reports and visibility into project progress.

    • Operational Excellence & Organization

  • Create and maintain consultant trackers, playbooks, and documentation to support efficient operations.
  • Approve and monitor timecards, overtime, and time-off requests.
  • Organize consultant care activities, recognition programs, and social events (both in-person and virtual).

    • Strategic Planning

  • Collaborate with sales, operations, recruiting, and account management teams to support strategic initiatives and share insights from consultant interactions.
  • Facilitate training through Kforce Learning, with a focus on R&D best practices and innovation.
  • Document and analyze prevalent issues among consultants, driving process improvements and knowledge transfer within the client environment.
  • Collaborate with Kforce Consulting Solutions (KCS) / Delivery Performance (DP) to ensure services outlined in the SOW are delivered.
  • Work with team lead to deliver regular status updates to provide visibility into project progress.
  • Collaborate with clients and teams to find ways to improve efficiency and processes.

    • Background Requirements

  • Technology background with familiarity in software and hardware systems.
  • Demonstrated experience in hardware and product development lifecycle, from concept through design, prototyping, testing, and production.
  • Ability to translate technical requirements into business solutions and manage technical teams effectively.
  • Experience working in fast-paced, technology-driven environments with a focus on continuous improvement and efficiency.
  • Candidate must be able to be onsite 5 days a week in Silicon Valley
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