Billing Specialist - HRSN

Billing Specialist

We are seeking a Billing Specialist to support our HRSN program by coordinating rent and utility payments on behalf of program participants. This role requires strong attention to detail, excellent organizational and communication skills, and a trauma-informed approach to client interactions. The Billing Specialist communicates with individuals primarily by phone and text and works closely with our finance team to ensure timely, accurate disbursement of funds.

Key Responsibilities :

• Process and submit rent, utility, and housing-related payments for HRSN participants in compliance with program requirements
• Communicate with participants via phone and text to gather documentation, clarify billing details, and provide payment updates
• Track and manage billing timelines, due dates, and supporting documentation for each case
• Collaborate closely with the Finance Department to ensure timely delivery of checks and payment verifications
• Assist in submitting accurate timecards and billing documentation to Coordinated Care Organizations (CCOs) in a timely manner
• Maintain accurate and organized billing records in internal databases and spreadsheets
• Identify billing issues, troubleshoot discrepancies, and escalate concerns as needed
• Apply trauma-informed communication practices in all interactions with individuals facing housing insecurity
• Assist with reporting, audits, and quality assurance as requested

Qualifications :