Virtual Financial Manager

Core values speak to the heart of an organization and are the essence of a company’s identity. Everything we do is centered around our community, customer service, our stability, and being trustworthy. These values support our mission and vision, shape our culture, and provide a foundation for the future.

Offering a dynamic benefit package that includes but is not limited to:

• Four Medical Plan Offerings to choose from
• Employer HSA Contributions (Coverage/Plan exclusions)
• Employer Provided Life Insurance Policy
• Annual Health Incentive
• Annual Wellness Reimbursement
• Tuition Reimbursement program
• Generous Match 401k Retirement Plan
• Paid Sick Leave
• Paid Vacation Leave
• 11 Paid Holidays Based on the Federal Reserve Calendar

If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity.

JOB PURPOSE:

The Virtual Financial Manager is responsible for leading, developing, and managing the operations and team of the bank’s virtual branch — a fully integrated virtual extension of our branch network. This position ensures that customers receive the same high level of personalized service and relationship support online that they experience in our physical locations.

The Virtual Financial Manager oversees day-to-day virtual operations, including account opening, customer service, sales, and virtual engagement. This role plays a key part in growing relationships, deepening customer loyalty, and supporting the bank’s overall strategy of providing convenient, community-focused banking through both virtual and in-person channels.

ESSENTIAL FUNCTIONS:

• Lead and manage the daily operations of the virtual branch to ensure efficient, compliant, and customer-centered service delivery.

• Coach, motivate, and develop virtual branch staff to achieve sales and service goals.

• Foster a culture of relationship banking in a virtual environment — ensuring each customer interaction is personal, professional, and solutions-focused.

• Oversee virtual account openings, lending referrals, service requests, and virtual customer onboarding.

• Monitor performance metrics including response times, service quality, deposit growth, and customer satisfaction.

• Partner with other financial managers and departments to ensure consistent service standards, efficient referrals, and coordinated customer support.

• Collaborate with Marketing and Retail leadership to promote the virtual branch and virtual banking capabilities.

• Maintain compliance with all regulatory requirements, internal policies, and security standards.

• Ensure effective KYC/AML procedures, virtual signature verification, and record retention processes are followed.

• Identify opportunities for process improvements and work closely with operations and IT to enhance efficiency and user experience.

• Participate in community outreach through virtual seminars, online financial education sessions, and other virtual engagement opportunities.

LEADERSHIP AND TEAM MANAGEMENT:

• Supervise and support virtual branch team members including virtual bankers and service representatives.

• Provide ongoing training, guidance, and performance feedback.

• Maintain a positive and collaborative team environment focused on accountability, communication, and customer care.

• Ensure proper staffing coverage and scheduling to meet customer demand.

• Serve as a role model for the bank’s mission, values, and service standards.

Provides the best service to our customers with innovative and creative solutions.

JOB REQUIREMENTS:

• Minimum of 5 years’ banking experience with 2 or more years in a branch management or supervisory role.

• Strong knowledge of retail banking products, services, and regulatory requirements.

• Experience managing or supporting online service channels strongly preferred.

• Proven leadership, coaching, and communication skills.

• Technologically proficient; comfortable using CRM systems, virtual banking tools, and video platforms.

• Strong analytical and problem-solving skills with the ability to make sound decisions in a fast-paced environment.

• Commitment to delivering exceptional customer experience and building long-term relationships.

• Participate in community outreach through virtual seminars, online financial education sessions, and other virtual engagement opportunities.

Extended hours sitting and performing computer tasks may be required.

Employees confirm they are able to perform the essential functions of this position to continue employment with First Federal Bank.

Bilingual candidates encouraged to apply

Equal Opportunity Employer / Vet / Disability

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