Alliance Deli - Food Service Rep - Part-Time

Responsibilities

H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.

As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources People drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a :

HEART FOR PEOPLE... commitment to work hard to make sure People come first?

HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?

PASSION FOR RESULTS... initiative to step up and do what needs doing?

We are looking for :

• a high school diploma
• communication and interpersonal skills; ability to work in a fast-paced environment

What is the work?

Customer Service :

Provides superior customer service

Takes orders from customers by telephone or in person

Answers customer questions regarding products; assists them with selections

Food Service / Production :

Prepares, packages, and merchandises fresh product effectively

Slices, packages, labels, rotates, and culls products for poor quality

Assists in technical areas as needed (e.g., basic set-up and clean-up processes)

Sales :

Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales

Food Safety :

Cleans and sanitizes display cases

Operates / maintains equipment properly

Complies with H-E-B food safety and sanitation standards

Complies with department / Store operating procedures

Additional Department-Specific Responsibilities :

BAKERY :

Records production and shrink to aid in production planning

Assists in technical areas as needed (e.g., baking, frying, and decorating)

Culls bakery products for poor quality, expiration dates

DELI :

Takes care of service counter Customers

Uses ordering system applications

Uses Fresh Production Planner

Performs inventory management processes (MSI, PAW) as required

If applicable, ensures catering orders are prepared and ready in time for Customer pickup

Performs all sanitation and maintenance tasks for Deli slicers

PREPARED FOODS :

Serves / packages products at customer's request

Educates customers on preparation / reheating instructions of prepared foods

Prepackages condiments (sauces, dressings) for prepared food items

Cuts, slices, dices, chops, food in preparation for chef

What is your background?

Minimum age 18 (mandatory)

High school diploma, or equivalent

Completion of Company Orientation, and food safety and sanitation training upon hire

Do you have what it takes to be a fit as an H-E-B Food Service Representative?

Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)

Strong customer service skills

Communication and interpersonal skills

Reading and writing skills

Planning and organizing skills

Can you...

Function in a fast-paced, retail environment, in detailed and precise tasks

Work with Customers, staying attentive to their needs

Perform the following, based on your Department?

Bakery :

Constantly

reach at waist, grasp

Frequently stand, walk, reach at shoulder, bend

Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction

Occasionally be exposed to wet, cold, hot conditions, loud noise

Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs

Deli :

Constantly

reach at waist, grasp

Frequently stand, walk, stoop

Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements

Occasionally be exposed to wet, cold, hot conditions, loud noise

Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs

While there may be exceptions, the measurements noted are generally defined as Constantly : 5.5+ hours per 8-hour day; Frequently : 2.5 - 5.5 hours per 8-hour day; Occasionally : 0 - 2.5 hours per 8-hour day

It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

08-2021