Application Development Support SpecialistTeleperformance USA • Port St Lucie, FL, United States

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Application Development Support Specialist

Teleperformance USA • Port St Lucie, FL, United States

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Category : Customer Service / Support

About TP

TP is a premier global digital business services company dedicated to delivering state-of-the-art, digitally powered business solutions to some of the world’s most renowned brands. Join us to help streamline operations in impactful and sustainable ways.

With a diverse workforce of over 500,000 driven individuals fluent in more than 300 languages, our extensive reach combined with local expertise makes us a force for good in our communities, our environment, and for our clients.

Benefits of working with TP :

Paid Training
Competitive Compensation
Comprehensive Benefits (Medical, Dental, Vision, 401k, and more)
Generous Paid Time Off
Employee Wellness and Engagement Initiatives

TP and You

With a balanced approach combining innovative technology and personalized service, we simplify lives. You’ll be a vital part of helping companies navigate change with our deep industry expertise. This dynamic environment allows for diverse daily interactions and endless opportunities for personal and professional growth.

Our Chief Client Officer started her career at TP in an entry-level role and achieved remarkable success, exemplifying our commitment to employee development—your journey with us can lead to great heights!

This position will be based onsite at our Las Vegas, Nevada site location.

Your Responsibilities :

Respond to inquiries, issues, and concerns from developers regarding their submitted apps.

Provide innovative solutions to various questions and challenges.

Engage with developers through email and chat to address their needs.

Calmly de-escalate any issues that arise.

Simplify complex issues to create clear summaries for communication with app developers.

Conduct detailed research with a high level of attention to detail.

Demonstrate expert communication skills, with the ability to proofread and review documents for publication.

Maintain and curate information effectively.

Multitask while making informed decisions.

Master Play Store policies and empathize with app developers.

What We're Looking For :

Must be able to work 100% onsite.

Bachelor's degree or 2 years relevant work experience.

Strong written communication skills complemented by analytical and problem-solving abilities.

Familiarity with Google Developer Platforms (Play Store, Chrome Web Store).

Experience using Google Suite.

Understanding of technical concepts and terminology (APIs, APK, ARM, Bootloader, Doze, Fragmentation, NFC).

Able to manage competing priorities in a fast-paced environment.

Must pass skills assessment and all subsequent interviews.

Over 18 years of age.

Eligible to work in the U.S.

Typing speed of at least 25 wpm.

Comfortable with desktop computer systems.

Key Competencies :

Process Excellence : Commitment to established procedures and a customer service mindset.

Collaboration : Proven ability to work closely with team members and support departments to resolve issues.

Communication : Exceptional communication and listening skills.

Organizational Skills : Strong organizational and problem-solving capabilities.

Emotional Intelligence : Ability to prioritize tasks effectively and remain focused under pressure.

Open-Mindedness : Receptive to feedback and adaptable to evolving policies.

Critical Thinking : Sharp analytical skills for quick assessment of issues and decision-making.

Solution-Oriented : Proactive in problem-solving, enhancing the customer experience.

Be Part of Our TP Family

Our mission is to foster an environment where employees feel valued and inspired, enabling them to perform at their best. We believe that happy and healthy employees are more engaged and productive. We aim to create a culture of inclusion and diversity, where everyone feels appreciated and welcomed.

EOE / Disability / Vet

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Application Support Specialist • Port St Lucie, FL, United States

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