Outreach Specialist

Job Title

Outreach Specialist

Job Type

Full-Time

Category

Outreach Services

Location

Traveler LR Based - Little Rock, AR 72201 US (Primary)

Education

Bachelor's Degree

Travel

Job Description

SCOPE OF POSITION :

Responsible for the communication, education and promotion of quality improvement projects and activities to health care providers and consumers for facilitation of improved outcomes in targeted patient populations. Implementation and evaluation of educational activities and tools for health care providers and consumers regarding quality improvement and designated clinical topics. Collaborate with medical and other professional staff to accomplish goals within designated timeframes. Support the organization's mission, vision, and values by exhibiting the following behaviors : Honesty, Excellence, Accountability, Respect and Teamwork.

ESSENTIAL JOB FUNCTIONS :

Collaborate with team members to develop strategies to implement quality improvement objectives throughout the state of Arkansas.

Understand, demonstrate methods, apply, and educate external customers about the Continuous Quality Improvement (CQI) process.

Participate in the planning, development, implementation, delivery, and evaluation of multiple program activities with respect to each academic detailing episode.

Communicate clinical data, AFMC project goals, performance indicators, and designated timelines to appropriate target audiences.

Serve as a resource and advisor to health care providers through the state of Arkansas.

Understand and utilize project-tracking database to document, collect, and interpret data to meet contractual and other reporting requirements. Maintain accurate statistical data.

Maintain log of all academic detailing visits, including date, time, location, name, topics covered, feedback received, and recommendations made from the visit. The log should be entered into the project tracking system or other electronic file storage within five (5) days of visit (unless directed otherwise).

Identify, present, and discuss progress and issues relating to focus areas and suggest solutions to assist in program development.

Ensure all activities address designated performance goals, the appropriate target audience, and are performed within designated time frame.

Maintain knowledge of specific projects including contract, contract deliverables, policies, and procedures, etc.

Communicate effectively with internal and external clients. Represent AFMC at various external functions. Perform periodic outreach functions to program participants.

Adhere to format, content, and style guidelines, giving consideration to usability and ensuring accuracy, consistency, and quality.

Follow AFMC, state and federal protocols regarding data confidentiality / security and HIPAA compliance.

Additional other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES :

Intermediate level computer skills (Excel, Word, Power Point and Outlook)

Type 50 wpm

Exceptional skills in business English and spelling are required

Ability to maintain confidentiality

Strong oral and written communication skills

Ability to compile presentations

Creativity

Customer service

Ability to meet deadlines

Attention to detail

Flexibility

Knowledge of HIT / EHR

Medical terminology

Ability to work collaboratively and independently to achieve stated goals

Initiative

Facilitator

Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public

Ability to multitask

Ability to prioritize

Strong organizational skills

Problem solving skills

Professionalism

Project management skills

Ability to read, interpret and apply laws, rules, and regulations

Knowledge of quality improvement processes and techniques

Valid driver's license and active Auto insurance required

Travel including overnight required

Time management skills

Job Requirements

Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices) :

Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress and ability to travel as needed. Must be able to lift and transport 25 pounds. Must be capable of performing the essential job functions of this job, with or without reasonable accommodations.

EDUCATION :

Required : Bachelor's degree in health sciences field, business, or related field

Desirable : Master's degree in health sciences field, business or related field, Certified Medical Practice Executive (CMPE), Certified Professional Coder (CPC), Certified Professional in Health Information and Management Systems (CPHIMS), Certified Professional in Healthcare Quality (CPHQ)

EXPERIENCE :

Required : Three (3) years in clinic, hospital management, ambulatory care, clinical nursing home, long term care or other related setting.

Desirable : Previous QIO experience preferred

INTERNET REQUIREMENTS :

Reliable, high-speed wireless internet service (Wi-Fi)

Equal Opportunity Employer / Veterans / Disabled EEO IS THE LAW

AFMC, Inc. is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability or any other status protected by federal, state and / or local law. AFMC invites any employee and / or applicant to review the Company's Affirmative Action Plan. This plan is available for inspection upon request, which may be made in person or by telephone (501) 212-8796, by fax (501) 212-8797 or by U.S. mail Attn : Human Resources, 1020 West 4th Street, Suite 400, Little Rock, AR 72201.