Shift Manager (NYC)

Job Description

Job Description

We Want You!

New York Pilates is hiring for Shift Managers across the NYC Region. As the Shift Manager you will provide managerial support when the Store Manager or other business leaders are not available on-site. You are responsible for overseeing business operations, delegating tasks to team members, and resolving problems that occur on shift. Your duties include managing / ordering supply inventory, leading check-in and schedule operations, coordinating employee responsibilities to improve efficiency or customer service. Shift Managers will perform the same tasks as employees while having the authority to manage co-workers in the absence of a studio manager. Shift Managers are responsible for resolving an issue and ensuring work is completed on schedule within a shift. You make sure that your team is meeting benchmarks for success, take care of employee absences, resolve issues with equipment, and closing or opening tasks, plus ensuring all customer and student responses will be handled in a timely manner and up to NYP standards.

Reporting to the Studio Manager, the Shift Manager, will be responsible to work on-site for all shift hours. This is a full-time, hourly position. All candidates must be available to work nights, weekends, and holidays; in line with our Studio business hours.

The interview process will include video submission outlining details around your experience and highlighting your personality; We can’t wait to meet you!

The Role

• Act as a Manager on Duty : Serve as the MOD when needed with the responsibility to assign tasks, supervise employees, and manage shift performance.
• Achieve Sales Targets : Meet or exceed monthly sales targets through proactive selling strategies and relationship management.
• Performance & Standards : Ensure brand standards, goals, and equipment are all up to the NYP standard.
• Student & Customer Relations : Build strong relationships, troubleshoot issues, and resolve conflicts effectively and efficiently.
• Project & Attendance Management : Oversee projects, monitor attendance, and communicate needs. Support performance metrics for all team members such as brand standards, sales goals, schedule expectations, shift expectations and ensure all such metrics are met.
• Compliance : Adhere to company policies, safety standards, and handle emergency communication.
• Other duties as assigned

Requirements :

Bonus Points!

The Offer 📑

We are building an A+ team with talented individuals. And we are here to help you along the way! Here are some of the great perks you get working with us!

Competitive Compensation💸

There is a $22-$25 / hr pay rate for this role. Candidates will be required to regularly work 30-40 hours / week.

PTO🏖

Our teams work hard, and we never want burnout to happen! So we are here to create a balanced environment. Just make sure you provide enough notification to your team members, so we can balance the workload of your fellow teammates, while you are away!

All full time hourly employees will accrue up to 2 weeks of approved paid vacation (80 hours) and accrue up to 1 week of paid sick time off (40 hours).

Tuition Assistance📚

We love to keep knowledge at the top of our minds, and want our employees to be empowered to learn! So we offer a quarterly stipend that can be used towards Continuing Education

Health Benefits 🏥

NYP provides access to enroll in medical, dental, and vision benefits, although employee contribution is not currently available for the 2023 year.

Free NYP Membership ⚡

Our workouts are amazing and we want you to be a part of the community at NYP. Which means taking classes! As an NYP team member, you will Unlimited complimentary NYP classes / month & 8 NYP guest passes / month (get to work out with friends!

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