This Job Description establishes and describes the basic functions, requirements, reporting relationships, tasks and duties, and measures of performance for the functional position of Technician for Willards Garage.
BASIC FUNCTION:
- Perform high quality auto repair work in a timely and profitable manner to all vehicles.
REQUIREMENTS:
Education:
- Minimum – High School Diploma, equivalency, or equivalent work experience. ASE certifications (if you do not have them when hired, you will be able to get them during your employment).
- Preferred: Technical School Training.
Experience:
- 1 to 3 years of auto service experience and certification in Automotive Service Technologies.
Skills, Knowledge, and Abilities:
- Must be able to read and comprehend instructions and technical materials.
- Be able to organize work and multi-task across multiple activities.
- Must be computer literate and have an aptitude for using other types of diagnostic and high-tech equipment.
- Valid driver’s license and a clean driving record.
REPORTING RELATIONSHIPS:
- The Technician reports to the Shop Foreman.
TASKS AND DUTIES:
- Repairs all vehicles according to factory quality specs, holding vehicle returns to less than 5%.
- Maintain a minimum of 60% efficiency.
- Repairs all vehicles according to Book Rate Standards.
- Works in cooperation and coordination with assigned Service Writer to ensure timely completion of the assigned vehicle.
- Works in cooperation with the assigned Service Writer to communicate in a timely manner any issues or additional work needed to be performed on a customer’s vehicle.
- Adhere to all company safety standards.
- Attend meetings and required training sessions.
- Take initiative to maintain and expand certifications.
- Adhere to all Willards Garage policies and procedures.
- Perform other duties as deemed necessary and communicated to you by the Shop Foreman and the Owner.
MEASURES OF PERFORMANCE:
The Service Technician will be deemed to be performing in a satisfactory manner when the following are met:
- Maintain a good attendance and punctuality record.
- Meets or exceeds Book Rate Standards.
- Maintains proper Certifications.
- Properly completes all required paperwork associated with each repair performed.
- Maintains a safe and clean working area.
- Participate in additional training as provided by the company.
- Comply with all company policies and procedures pertaining to personal behavior.
- Cooperate with others, develops and practices teamwork.