Lead Passenger Service Agent (Bilingual)

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time we have developed to become a critical partner in the global aviation industry delivering time-critical logistics services at over 300 locations in 65 countries across 6 continents.

But at the heart of our business is our people.

Role Purpose

As a Passenger Service Lead under limited supervision you will operate as a team member while actively assisting other staff members in their duties. Your focus will be on ensuring quality customer service is delivered to all passengers while maintaining the policies standards and safety requirements of both the client airlines and the Company. You will also serve as a backup to the Supervisor when needed.

This role requires you to maintain a safe and secure work environment in accordance with local health safety and security policies and procedures.

What you will be doing

• Co-ordinate monitor and support the Passenger Services team.
• Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional safe and efficient manner according to Company / Carriers standards.
• Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation.
• Monitor evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents.
• Attend to the day-to-day administration ordering supplies improving staff procedures and communications and investigating problems / delays.
• Liaison with Carriers representatives to ensure their requirements and standards are being met.
• Assist in maintaining staff morale and have clear and open communication with staff.
• Cover any manpower shortages and / or assist whenever necessary.
• Provide guidance and direction to passenger service representatives to ensure smooth daily operations
• Other duties as assigned

Would you like to see more detail on the accountabilities of the role Please see the following job description for further information.

Safety Security Wellbeing and Compliance :

You will have a responsibility and duty whilst at work to take reasonable care of the health safety and wellbeing of yourself and others in accordance with provided information training and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff all areas of our business there is a potential risk to the health safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety security wellbeing & compliance.

What we are looking for :

Would you like to see more detail on what we are looking for Please see the following job description for further information

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex race disability age sexual orientation gender reassignment religion or belief marital status pregnancy and maternity. We strive to create an inclusive working environment where the different knowledge perspectives experiences and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you If so please click apply now!

Required Experience :

Unclear Seniority

Key Skills

Anti Money Laundering,Arm,Fire Safety,Heavy Bus Driving,Aluminium,Apache Commons

Employment Type : Full-Time

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1