Referrals Specialist

A company is looking for a Referrals Specialist responsible for managing the registration and screening process for patients seeking behavioral health services.

Key Responsibilities

Manage high volume incoming and outgoing calls to facilitate a positive customer / patient experience

Document patient demographic and health information accurately in the electronic health record system

Verify patient eligibility, insurance benefits, and schedule appointments based on intake assessments

Required Qualifications

High school diploma or equivalent required

Associates degree in Health Administration or related field preferred

One year customer service or call center experience required

Bilingual (Spanish / English) preferred

Knowledge of medical terminology, medical insurance, or medical billing preferred