Assistant Program Manager Licensed Clinician LCSW, LPCC, MFT

JOB SUMMARY

Act as Team Lead and provide oversight and supervision to clinicians and peer support staff. Assist Program Manager in managing clinic operations. Recommend and assist with access to medical, educational, social, vocational, housing, and more to support program goals. Initiate referrals to the next level of care, and coordinate with physical health providers to ensure whole-person care, and advocate in the best interest of clients.

RESPONSIBILITIES

Reasonable accommodation may be made for individuals with disabilities to perform essential job functions.

• Provide assessments, mental health evaluations, family-individual-group therapy, plan development, case consultation, crisis intervention, discharge placement, and assist clients in meeting basic needs and symptom management.
• Complete accurate and timely documentation, meet minimum billable requirements for direct client services.
• Facilitate placement including pre-placement visits, and transportation as needed.
• Provide field-based services as required by program and client need.
• Maintain confidentiality of client’s care.
• Participate in scheduled program meetings.
• Assist the Program Manager in the onboarding of newly hired clinical staff & interns; provide consultation on high-risk client cases, program eligibility requirements, documentation & billing requirements, crisis situations, & program policies. Assist staff & interns as needed.
• Assign monthly peer reviews & maintain internal peer review tracker. Train staff on findings of monthly peer review to ensure program accountability to compliance standards.
• Attend monthly Quality Improvement Partners meetings & send notes to PM & staff.
• Review monthly Quality Assurance memos from the County & distribute information to PM & staff.
• Oversee the quarterly Utilization Review Committee & ensure at least 5 client charts are reviewed for UM / UR per quarter. Ensure all clients with an mhoms score of 6 or higher are reviewed quarterly.
• Submit tracking data to PM as requested.
• Daily, review and assign clients who missed a psychiatric appointment to a clinician to conduct follow-up and engagement efforts. Assign clients who missed an assessment to the intake specialist for follow-up.
• Provides input towards program policy and procedure design, revision, and deletion.
• Complete all assigned duties within the time frame and according to the standards as established by the Program Manager.
• Other relevant duties as assigned.

QUALIFICATIONS

PHYSICAL REQUIREMENTS

These physical demands represent what must be met to successfully perform the essential functions of this position. As mentioned above, reasonable accommodation may be made for qualified disabilities.

☒ Seeing☒ Hearing☒ Speaking

☒ Stooping / Bending☒ Working in cramped spaces☒ Moving around facility

☒ Moving between offices / clients☒ Driving☐ Climbing

☒ Lifting / carrying heavy items☒ Pushing / pulling / dragging items☒ Standing for long periods

☐ Working outside / underground☒ Using hands / fingers☒ Sitting for long periods