Field Service Engineer 2

Apply for the Field Service Engineer 2 - 2nd Shift role at Intuitive .

Base pay range

$36.00 / hr - $49.00 / hr

Company Description

Intuitive was founded to explore whether surgery could be less invasive and recovery less painful. Over nearly 30 years, our technologies—such as the da Vinci surgical system and Ion—have transformed how care is delivered worldwide. We are a team of engineers, clinicians, and innovators united by the purpose of making surgery smarter, safer, and more human. Our work helps care teams perform with greater precision, allowing patients to recover faster and improving outcomes globally. If you are ready to contribute to something bigger than yourself and help transform the future of healthcare, this is the place for you.

Job Description

Primary Function of Position

As a Field Service Engineer 2, you will be an integral part of our dedicated team responsible for installation, support, troubleshooting, repair, and maintenance of all our products within your designated area of responsibility. Your focus will be securing service agreements and warranty obligations, consistently exceeding customer expectations. The role demands intensive expertise in electro‑mechanical systems, exceptional customer service, and excellent communication skills.

Second Shift FSEs operate Monday through Friday, typically between 2 : 00 p.m. and 11 : 00 p.m., supporting late‑day procedures and after‑hours requests.

Essential Job Duties

• Understand and comply with all department and company policies.
• Provide management with quarterly reviews and assessments of your assigned area.
• Accurately document service activities, maintain records, and produce comprehensive reports.
• Complete all administrative tasks within the required timeframe.
• Offer technical support to end‑users and Intuitive employees.
• Conduct training sessions at Intuitive facilities, training centers, and hospitals.
• Perform scheduled maintenance, including system inspections, preventive maintenance, software updates, recalls, field actions, and upgrades.
• Troubleshoot, diagnose, and repair Intuitive products and related equipment per procedures and within timeframes.
• Coordinate deliveries and installations of systems and hardware.
• Apply O.R. protocol knowledge and adhere to HIPAA standards.
• Manage administrative duties such as spare parts inventory, field activity reports, RMAs, expense reports, and other specified tasks.
• Maintain Intuitive‑provided items, including tools, calibrated tool sets, company vehicles, laptops, iPads, and other assets.
• Collaborate with Intuitive teams to facilitate company goals—e.g., provide trade‑show support to Sales teams, supply sterile reprocessing training to Genesis teams, and share hospital contacts with other teams.
• Contribute feedback to headquarters and participate in continuous improvement projects as needed.
• Complete all required or assigned training, including equipment training, Intuitive Surgical University classes, and professional development courses.
• Oversee all aspects of your assigned area, including customer needs response, system install‑base configuration, customer contact management, and support for training and events.

Qualifications

Required Skills and Experience

Working Conditions

Preferred Skills And Experience

Additional Information

Due to the nature of this role, you may need to provide proof of vaccination against certain diseases, including COVID‑19, as required by Intuitive and / or your customer(s).

Intuitive is an Equal Opportunity Employer and prohibits discrimination and harassment of any type.

Base Salary Range

Shift : Evening

Workplace Type : Remote – This job is designed to be performed outside of the office; employees will come onsite as requested by leadership.

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