About Steamroller Animation
It’s different here. We’re a fun-loving bunch, passionate about our craft. We grow together, learn together, play together, and work on some of the coolest projects on the planet. If you’re looking for a welcoming atmosphere, a culture that’s dedicated to helping you grow and thrive, and ample opportunity to advance, we’d LOVE to hear from you.
About the role
Are you passionate about technology with a love for all things animated? Steamroller Mauritius is looking for a Senior IT Technician to keep our digital dreams running smoothly. If you’re passionate about solving technological puzzles, ensuring seamless workflows, and supporting a talented team of creatives, this could be the perfect role for you.
- This is a full-time, on-site position at our Mauritius studio
Responsibilities :
Provide on-site support to end users for hardware (workstations and printers) and standard software (Windows OS, Office Suite).Troubleshoot hardware and software issues.Manage local infrastructure, including servers and networks, as needed.Ensure compliance with electrical safety standards.Repair or replace damaged hardware.Upgrade systems to maintain compatibility with current software.Install and update antivirus software to ensure user-level security.Perform on-site analysis, diagnosis, and resolution of complex PC issues for end users, and recommend or implement corrective hardware solutions, including off-site repair when necessary.Serve as the first point of contact for user error reporting and general IT support.Build and maintain positive relationships with all departments and colleagues.Conduct daily backup operations.Maintain and manage technical documentation.Provide training and support to end users and staff on computer operations and related issues.Offer guidance to junior team members when required.Respond promptly to security or usability concerns.Assist other support areas to ensure service levels meet business requirements.Construct, install, and test customized configurations across various platforms and operating systems.Contribute to team initiatives and perform additional tasks to support departmental goals as needed.Requirements :
Bachelor’s degree in Computer Science or a related field is a plus.2+ years of experience in computer networks and system maintenance.A+, Linux, or Cisco Certified Network Associate (CCNA) certification is a plus.Excellent written and verbal communication skills.Strong interpersonal and collaboration skills.Proficiency in database programming and software installation.In-depth knowledge of the TCP / IP protocol suite, security architecture, and methods for securing and hardening operating systems, networks, databases, and applications.Knowledge of the incident response life cycle.Solid understanding of threat and attack landscapes, attack vectors, vulnerabilities, and how they are exploited by malicious actors.Strong understanding of computer, network, and security systems.Excellent analytical, critical thinking, and problem-solving abilities.High attention to detail.Ability to communicate effectively in English.PI37ccb13529f2-30511-38557097