Talent.com
QuickBooks Online Mid-Market Premium Specialist - Hybrid
QuickBooks Online Mid-Market Premium Specialist - HybridIntuit • Rancho Santa Fe, CA, US
[error_messages.no_longer_accepting]
QuickBooks Online Mid-Market Premium Specialist - Hybrid

QuickBooks Online Mid-Market Premium Specialist - Hybrid

Intuit • Rancho Santa Fe, CA, US
[job_card.variable_hours_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Overview

Overview :

We are seeking passionate and driven individuals to deliver a differentiated support experience for our Mid-Market customers. This exciting opportunity focuses on businesses with over $2.5 million in annual revenue, addressing their unique opportunities and complex needs.

The role requires a blend of deep technical product support, financial acumen, and strategic customer service. The ideal candidate will be a tech-savvy problem-solver with a strong background in bookkeeping principles, passionate about leading change, collaborating with internal teams, and providing a world-class customer experience.

Mindset :

  • Daily demonstration of our Prosperity Principles : Advocacy, Ownership, and Expertise.
  • Enthusiasm for leading change and effective collaboration with supporting functions.
  • Excellent verbal and written communication skills, with the ability to convey technical information in an accessible manner.
  • Demonstrated ability to problem-solve and multitask efficiently in a dynamic environment.
  • Comfort with ambiguity and adaptability to changing priorities.
  • A collaborative team player who actively contributes to collective goals.

Qualifications : What You'll Bring

  • Experience :
  • 1-3 years of experience using QuickBooks Online, with preferred experience in QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money OR a completed Intuit Academy Bookkeeping Certification.
  • Proven experience in a customer support role, preferably within a tech or SaaS environment
  • Credentials :
  • An active QuickBooks Online Level 1 Certification is required and must be provided before your start date.
  • Technical & Financial Acumen :
  • A strong understanding of bookkeeping principles and financial terminology.
  • Demonstrated ability to analyze complex challenges, identify root causes, and communicate effective solutions.
  • Hybrid Work Requirement :
  • Minimum requirement of 2 days in the office 4 hours per day
  • A dedicated high-speed internet connection (DSL, cable, or fiber) is required for Work from Home.
  • Responsibilities : What You'll Do

  • Deliver Expert Support : Provide superior technical and consultative support for Mid-Market QuickBooks users. Troubleshoot and resolve complex software-related issues via phone, and chat, in a professional and reassuring manner. Apply prosperity principles to customer solutions.
  • Be a Customer Champion : Act as the voice of the Mid-Market customer, demonstrating ownership of their success. Partner with teams such as; Learning & Development, Sales, and Product Management, to relay client feedback and drive improvements to the product and customer experience through strong advocacy.
  • Lead and Innovate : Create high-quality customer interactions that instill confidence. Identify trends and opportunities within the Mid-Market segment to help pioneer a differentiated service model, leveraging expertise in the field.
  • Empower Customers : Guide clients through the advanced functionalities of QuickBooks Online, including invoicing, complex bookkeeping, account setup, payroll, and more, fostering their prosperity through effective use of the platform.
  • Maintain Expertise : Stay current with all updates, new features, and functionalities of the QuickBooks Online platform to serve as a trusted advisor, demonstrating continuous commitment to expertise.
  • Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is California $23.00 - $29.50. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit® : Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

    [job_alerts.create_a_job]

    Specialist Hybrid • Rancho Santa Fe, CA, US

    [internal_linking.similar_jobs]
    QuickBooks Online Mid-Market Premium Specialist - Hybrid

    QuickBooks Online Mid-Market Premium Specialist - Hybrid

    Intuit • Del Mar, CA, US
    [job_card.full_time]
    We are seeking passionate and driven individuals to deliver a differentiated support experience for our Mid-Market customers. This exciting opportunity focuses on businesses with over $2.The role re...[show_more]
    [last_updated.last_updated_1_hour] • [promoted] • [new]
    Wireless Sales Representative

    Wireless Sales Representative

    BeMobile • Del Mar, CA, US
    [job_card.full_time]
    Are you a natural communicator with a passion for technology? Do you enjoy connecting with people and sharing the latest, cutting-edge products? If so, this is the perfect opportunity for you! Join...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Account Director - Enterprise (California)

    Account Director - Enterprise (California)

    OneStream Software • Carlsbad, CA, United States
    [job_card.full_time]
    Account Director - Enterprise (California).US candidates only)+ Benefits / Variable Comp / Equity - Range may vary based on experience. Vision, Medical, Life, Dental, 401K.An Account Director is respons...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Work-From-Home Online Product Tester - $45 per hour

    Work-From-Home Online Product Tester - $45 per hour

    Online Consumer Panels America • Carlsbad, California, US
    [filters.remote]
    [job_card.part_time] +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Senior Finance Specialist - AI Trainer

    Remote Senior Finance Specialist - AI Trainer

    SuperAnnotate • Carlsbad, California, US
    [filters.remote]
    [job_card.full_time]
    In this hourly, remote contractor role, you will review AI-generated finance analyses and / or generate expert finance content, evaluating reasoning quality and step-by-step problem-solving while pro...[show_more]
    [last_updated.last_updated_less] • [promoted] • [new]
    Licensed Medicare Sales Representative [Hourly Base + Monthly Incentive]

    Licensed Medicare Sales Representative [Hourly Base + Monthly Incentive]

    My Senior Health Plan • La Jolla, CA, US
    [job_card.full_time]
    My Senior Health Plan, a leader in the Medicare B2C space for nearly 20 years, is looking for a motivated and energetic Licensed Medicare Sales Representative to join our growing team in Brentwood,...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Online Work-From-Home - $45 per hour - No Experience

    Online Work-From-Home - $45 per hour - No Experience

    Online Consumer Panels America • Carlsbad, California, US
    [filters.remote]
    [job_card.part_time] +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Field Sales Representative / Ting Fiber Ambassador

    Field Sales Representative / Ting Fiber Ambassador

    Ting Internet • Solana Beach, CA, US
    [job_card.full_time]
    Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country. As part of Tucows (NASDAQ : TCX, TSX : TC), Ting ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Field Sales Representative / Ting Fiber Ambassador

    Field Sales Representative / Ting Fiber Ambassador

    Tucows Inc. • Solana Beach, CA, US
    [job_card.full_time]
    Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country. As part of Tucows (NASDAQ : TCX, TSX : TC), Ting ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    HR Business Partner Specialist

    HR Business Partner Specialist

    EisnerAmper • La Jolla, CA, United States
    [job_card.full_time]
    At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact.Whether you're starting out in your career or taking your next step as a seasone...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    OCPA • Coronado, California, us
    [filters.remote]
    [job_card.part_time] +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Side Hustle Evaluator - Flexible Online Gig Work

    Remote Side Hustle Evaluator - Flexible Online Gig Work

    Finance Buzz • La Jolla, California, US
    [filters.remote]
    [job_card.temporary]
    Are you looking to earn extra income from the comfort of your home? We're seeking motivated individuals to explore and test a variety of remote side hustle opportunities featured on FinanceBuzz.Thi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Finance Specialist

    Senior Finance Specialist

    SuperAnnotate • Encinitas, California, US
    [filters.remote]
    [job_card.full_time]
    In this hourly, remote contractor role, you will review AI-generated finance analyses and / or generate expert finance content, evaluating reasoning quality and step-by-step problem-solving while pro...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Field Sales Representative / Ting Fiber Ambassador

    Field Sales Representative / Ting Fiber Ambassador

    Tucows • Solana Beach, CA, US
    [job_card.full_time]
    Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country. As part of Tucows (NASDAQ : TCX, TSX : TC), Ting ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Temporary Agent Follow-up Specialist

    Temporary Agent Follow-up Specialist

    LHH US • Carlsbad, CA, US
    [job_card.full_time]
    Temporary Agent Follow-up Specialist.Schedule : Monday-Friday, Full-Time.LHH Recruitment Solutions is seeking a Temporary Agent Follow-Up Specialist to join a fast-paced and collaborative team in Ca...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Online Product Support - No Experience

    Remote Online Product Support - No Experience

    GLOCPA • Carlsbad, California
    [filters.remote]
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Field Retail Representative

    Field Retail Representative

    AT&T • Old Town, SD, US
    [job_card.full_time]
    It’s time to take your sales career to the next level.Create meaningful connections with every customer, with your personalized sales expertise. Meeting sales targets and earning your commission hap...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director, Data Insights & Innovation

    Director, Data Insights & Innovation

    QuidelOrtho • Carlsbad, CA, United States
    [job_card.full_time]
    QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecula...[show_more]
    [last_updated.last_updated_30] • [promoted]