Lead Software Engineer

At M&T Tech, we’re a team of makers, doers, and builders, working to create the most advanced technological solutions in banking. We’re not your stereotypical suit and tie bankers : we’re an innovative team of leading tech experts, pushing boundaries, and taking risks. We’re building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better. Join us and be part of something new as we build tomorrow’s bank, today.

Overview :

Serves as an advanced technologist within ServiceNow Configuration Management Database (CMDB) environment. Responsibilities involve designing, implementing, and maintaining automation solutions to manage and update the Configuration Management Database (CMDB). This role ensures that CMDB data is accurate, complete, and current, supporting IT operations, service management processes and audit.

Primary Responsibilities :

• Architect robust data models and relationships for configuration items (CIs) following CSDM best practices.
• Design and implement automated processes for CMDB data collection, including discovery tools, service graph connectors, import sets, and APIs.
• Define and implement scalable CMDB architecture aligned with organizational and industry standards. Define and manage comprehensive IRE and health rules.
• Partner with ITSM, ITOM, and platform teams to ensure CMDB supports incident, change, and asset management workflows.
• Troubleshoot issues related to automation, monitor system performance, and optimize workflows for efficiency.
• Ensure the accuracy and completeness of CMDB data, addressing errors and identifying root causes.
• Identify opportunities for process improvement and automation within the CMDB and related processes. Document CMDB automation processes and provide training to other technical staff.
• Collaborate with other technology teams to understand their needs and ensure CMDB data meets their requirements.
• Mentor the organization of Configuration Management services, concepts, policies, and procedures.
• Mentor junior engineers on best practices and contribute to architectural standards and documentation.
• Adhere to M&T internal control standards, including participation of internal and external audit points together with any issues raised by external regulators as applicable.
• Develop a thorough understanding of technology and its functions, processes and operations. Remain current on business and market trends that may affect the Department and business lines.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.

Education and Experience Required :

Education and Experience Preferred :

We support our team members with generous benefits.

About M&T

M&T Bank is a Top 20 US bank holding company and one of the best performing and financial stable regional banks in the country, we offer our technology employees a wide range of performance-based career development opportunities. We have a strong commitment to our customers and the communities we serve, and we continue to grow with a focus on the future. So, when looking to advance your career, look to M&T. Grow with us.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $110,635.01 - $184,391.68 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America