Customer Service Representative - Full Time

Job Description

Job Description

Under general supervision, the customer service representative will take incoming calls calls as necessary to assist their customers with answering frequent questions, providing detailed information, processing of applications if applicable and resolve any emerging problems that our customer accounts may face with accuracy and efficiency. Our customer service representatives must practice active listening, be empathic and the ability to always communicate clearly with the customer in a positive and professional manner.

This position is for in center for our North 24th St location.

Job Duties :

• Upon completion of training and with your current skillset, you will be able to perform the following types of duties :
• Utilize standard technology such as a telephone, e-mail, and web browser.
• Navigate to the appropriate pre-scripted responses which is required to be read verbatim to provide basic general and claims specific information.
• Follow established and documented policies and standard operating procedures, such as working within the various systems, timekeeping, documentation of your call from end to end and adhering to ethic and privacy rules.
• Assist callers with filling out their application and submitting it electronically to plan provider for processing.
• Complete basic call log, documentation, and related call details for each phone inquiries.
• Other duties as required or assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Preferred Skills :

Requirements :

Employees will follow the work schedule assigned and must comply with the attendance and established punctuality requirements.

This is a work in center only position.

This position has no supervisory responsibilities.

DEI Competencies

Diversity equity and inclusion as a leadership competency is a measure of success within NET.

Understand multiple frameworks, values, and norm.

Demonstrates an ability to flex style when faced with myriad dimensions of culture to be effective across cultural contexts.

North End Teleservices is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.

Proprietary & Confidential Statement : This document and the information disclosed within, including the document structure and contents, are confidential and the proprietary property of North End Teleservices, LLC. No part of this document may be disclosed in any manner to a third party in whole or in part and is prohibited without the prior written permission of North End Teleservices, LLC.