Network Support / VOIP Technician

Talascend is currently seeking a Network Support / VOIP Technician for a W-2 contract located in Kings Point, New York.


RESPONSIBILITIES:

• Knowledge of Cisco call manager and Cisco Unity VM.
• Program and trouble shoot VOIP phone and telecom issues.
• Administer licensing and users on call Manager.
• Help manage physical connections coming in from ISP for demarc, fiber, POTS, Fax lines.
• Perform network cable pulls and install network drops.
• Work with the network team in resolving network, wireless and VoIP issues.
• Resolve trouble tickets with Help-Desk team with end to end resolution.
• Maintain and support tributary equipment belonging to USMMA.
• Basic physical layer troubleshooting for Network Switches and fiber connections.
• Support Wireless access points and WAP installations.
• Perform other duties that can arise in support of USMMA.

QUALIFICATIONS:

• 1- 3+ years experience working with VOIP Call manager.
• 1-3+ years experience with Network and wireless equipment.
• 1-3+ years experience performing network cable pulls, network drops and fiber connectivity troubleshooting.
• 1-3+ years experience working with ISP, demarc, fiber, POTS and Fax line connections.
• Able to efficiently process individual tasks quickly and accurately with attention to detail.
• Ability to be honest and maintain strong moral principles with integrity.
• Ability to develop, maintain and drive standardized processes, procedures and work flows through the organization.
• Driven to constantly learn and adapt to new technologies and solutions.
• Advanced interpersonal skills in all interactions and communication with co-workers, vendors, faculty/Staff and Students.

PREFERRED QUALIFICATIONS:

• CCNA or VOIP certification.
• US Citizen