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Regional Maintenance Director
Regional Maintenance DirectorAION Management LLC • Norfolk, VA, US
Regional Maintenance Director

Regional Maintenance Director

AION Management LLC • Norfolk, VA, US
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Essential Duties and Responsibilities

Administrative

  • Develop detailed specifications, scopes of work, and contractor bids for major projects or as requested by the Sr. RSD, RREDs, Real Estate Managers, and Service Directors.
  • Recommend vendor selections and update the preferred vendor list regularly.
  • Track project schedules and ensure completion within budgetary constraints.
  • Recommend and monitor ongoing preventative maintenance programs for assigned properties.
  • Maintain an up-to-date library of material suppliers, labor rates, equipment rental costs, and qualified subcontractors by category.
  • Anticipate and recommend capital improvement projects for properties.
  • Ensure compliance with company safety policies and procedures, including proper use of systems, programs, and personal protective equipment.

Operational Management

  • Evaluate and provide guidance on the training of Service Managers and service teams regarding the turnover process, inventory control, trade skills, safety, and bid development.
  • Fill in at the site level as needed to ensure properties remain operational when staffing shortages occur.
  • Spend a minimum of four days per week onsite supporting teams and ensuring KPIs remain on track.
  • Assist Service Directors with troubleshooting, complex repairs, or technical guidance as needed.
  • Conduct audits and inspections of storage rooms, paint rooms, maintenance shops, and inventory systems.
  • Audit and evaluate turnover procedures, ensuring consistency in materials, supplies, final product quality, vendor usage, and cost efficiency.
  • Oversee and provide feedback on vendor performance for routine maintenance and project work, including turnover, landscaping, pool operations, and HVAC services.
  • Perform additional duties as assigned.

    • Personnel Development

  • Coordinate uniforms for all service team members to ensure a professional appearance at all times.
  • Interview and assess candidates for Service Technician and Service Director positions.
  • Identify training needs and schedule or deliver technical and operational training sessions.
  • Coach and mentor service team members; complete performance assessments as requested and annually.

    • Qualifications

    Education & Experience

  • High school diploma or equivalent.
  • 5–6 years of maintenance, construction, or repair experience within multifamily housing, including at least 5 years in a supervisory role.
  • Extensive knowledge of apartment maintenance operations, building systems, and ability to complete service assessments at the standards required of a Regional Service Manager.

    • Certifications

  • EPA Universal CFC Certification. (or required within 90 days of employment)
  • CPO (Certified Pool Operator) Strongly preferred
  • OSHA 10 / 30 certification preferred

    • Skills & Competencies

  • Proficiency with word processing, Excel, and computerized maintenance management (CMM) systems.
  • Ability to walk grounds, inspect units, climb stairs, lift up to 60 lbs., climb ladders above 10 feet, and perform bending, kneeling, pushing, and other physical activities.
  • Strong written and verbal communication skills in English.
  • Availability for after-hours emergencies as needed.
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    Regional Director • Norfolk, VA, US

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