Order Management Manager

Order Management Manager

As the Order Management Manager, you'll own the real-time performance of Babylist's multi-node order networkmanaging order flow across our Commercial Point fulfillment center, 3PL partners, and dropship vendors that collectively ship products to 9 million annual customers. You'll lead a team of operations specialists who monitor backlogs, drive order accuracy, and ensure every package reflects our commitment to We Love Our Users.

This role sits at the operational heart of Babylist's fulfillment ecosystem. You'll manage the systems and teams that ensure every orderfrom placement through deliveryis handled with precision and accountability. You'll work daily in your OMS and WMS platforms, analyze real-time backlog data, and serve as the bridge between fulfillment operations and customer service, translating order issues into process improvements and system fixes. This role requires both strong people leadership and operational rigor. You'll coach your team through high-volume periods, build scalable SOPs that support growth, and partner cross-functionally with Supply Chain, Customer Service, and external fulfillment partners to drive continuous improvement. You'll need to stay calm under pressure, move quickly to resolve escalations, and own outcomes even when the root cause sits outside your direct control.

If you've built order management operations in a fast-growing e-commerce or retail environment, managed teams through peak volume periods, and thrive on using data to solve operational problems in real-time, this role will energize you.

Who You Are

• 5+ years in order management, fulfillment operations, or supply chain in e-commerce, retail, or logistics environments with experience managing order flow across multiple fulfillment channels (in-house, 3PL, dropship)
• 2+ years managing exempt-level individual contributors in operational roles, including coaching through performance challenges, setting clear expectations, and developing team capabilities
• Experienced working daily in order management systems (OMS) and warehouse management systems (WMS), including troubleshooting order exceptions, managing backlog queues, and understanding system integrations between platforms
• Data-driven operator comfortable building and tracking KPIs including backlog aging, order processing time, fulfillment error rates, delivery SLA performance, and customer-facing metrics like reshipment rates
• Skilled at managing multi-node fulfillment models where orders route to different facilities or partners based on inventory location, shipping speed, or cost optimization
• Strong cross-functional collaborator who partners effectively with Customer Service to resolve order issues, with Supply Chain to optimize inventory allocation, and with 3PL / vendor partners to drive performance improvements
• Experienced building and maintaining SOPs that scaleyou've created documentation and workflows that new team members can follow and that hold up during high-volume periods
• Comfortable operating in ambiguity where you build processes from scratch, make decisions with incomplete information, and iterate based on what's working
• Calm under pressure during peak periods, system outages, or vendor performance issuesyou can triage quickly, communicate clearly, and keep your team focused on solutions
• Proactive problem solver who spots patterns in order exceptions, identifies root causes, and drives fixes rather than just managing symptoms
• Passionate about the role fulfillment plays in customer trustyou see order accuracy and delivery speed as promises to customers, not just operational metrics
• Thrives in fast-moving, scale-up environments (vs. large enterprises) where you're expected to be hands-on, move quickly, and prioritize ruthlessly
• Comfortable and enthusiastic about working in an AI-forward environment where AI tools are part of daily operations. You embrace technology to enhance your work while keeping people at the center

How You Will Make An Impact

Why You Will Love Working At Babylist

Our Culture

Growth & Development

Compensation & Benefits

About Compensation

We use a market-based approach to compensation. The starting salary range for this role is :

$120,350 to $144,420

Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity.

Important Notices

Interview Process & Consent

Babylist uses AI to record and transcribe all interviews for evaluation purposes in accordance with CCPA and GDPR. By participating in an interview, you consent to this recording and transcription.

Interview Integrity

During the interview process, we're evaluating your individual problem-solving skills, creativity, and approach to challenges. While AI tools like ChatGPT, Claude, and Cursor are part of your daily toolkit once you join Babylist, all interviews, assessments, and take-home assignments must be completed independently.

You may not use AI tools, third-party services, coaching platforms, or content-farming services during any part of the interview process unless we explicitly permit it. We will clearly communicate when AI tools are allowed for specific assessments.

Any indication of third-party assistance or AI-generated responses will result in immediate disqualification. We may also verify educational credentials through third-party sourcesproviding false or misleading information will result in removal from consideration.

Official Communication

All communication will come only from the Babylist Talent Team via an @babylist.com email address. We will never request payment, bank information, or personal financial details. Be cautious of fraudulent outreach via non-company email addresses, messaging platforms (e.g., WhatsApp, Telegram), or unsolicited phone calls. Verify legitimate opportunities on our careers page.

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