Customer Service Agent

Introduction At Pronto Insurance, we’re creating access, trust, and opportunity in the communities we serve. With deep roots in South Texas and a fast-growing presence across California and Florida, we bring local knowledge and genuine care to every interaction; making insurance simpler, more affordable, and more accessible for all. You’ll join a team that believes in doing the right thing, seizing opportunities, and showing up for one another. Whether you’re supporting customers in our retail locations or working behind the scenes, we’re proud to be a place where ambition meets support. Here, diverse perspectives are valued. If you’re ready to make a difference and grow with a team that’s redefining what’s possible in insurance, we’d love to hear from you. How you'll make an impact Customer Service Agent Job Duties & Responsibilities : Communicate critical policy documents to our customers and agents Provide world-class customer service to our customers and agents Understand, follow and enforce the Underwriting Guidelines Document customer complaints Learn all product knowledge Effectively operate the system; managing policies, processing payments, providing accurate information, etc. Provide estimates, quotes, process payments, policy revisions, and upselling Refund Inquiries Print / Provide Insurance Documents (Notices / Renewals) Lien holder Requests Letter of Experience Requests Troubleshoot Web Portal Access Provide General Information on Pronto Products Perform outbound calls to customers to complete monthly surveys Other duties as assigned Education & Experience Requirements : 1 year of customer service, sales or call center environment exp (preferred) Limited Lines License to quote or re-quote Required Bilingual English & Spanish (must) Excellent communication skills both oral and written Planning, Organizational Skills and Detail Oriented Service Mentality All Pronto products knowledge About You Required : High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills. Preferred : Working knowledge of MS systems, , MS Excel, MS PowerPoint, Outlook and MS Word. Behaviors : Good verbal communication skills. Maintains a high level of professionalism with clients and establishes a positive rapport with every caller. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market / geography, complexity or scope, specialized skill set, lines of business / practice area, supply / demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve : Medical / dental / vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include : Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...

• The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.