Talent.com
Associate Director, Marketing
Associate Director, MarketingUSA Jobs • Columbus, OH, US
[error_messages.no_longer_accepting]
Associate Director, Marketing

Associate Director, Marketing

USA Jobs • Columbus, OH, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Field Engagement Capabilities (FEC) Associate Director (Band 400) - Field Access Management CRM Strategy And Operations Lead

The Field Access Management CRM Strategy and Operations Lead, reporting to the US Director of Field Engagement Capabilities, is responsible for defining and executing the strategic roadmap for the Field Access Management (FAM) CRM. This leader will ensure CRM capabilities are fully operational and aligned with priority business needs.

Serving as a cross-functional liaison, the FAM CRM Strategy and Operations Lead collaborate with technical teams, customer-facing operations, compliance, and external partners to drive seamless CRM enhancements, operational readiness, and digital enablement. The role combines strategic planning, agile execution, stakeholder engagement, and platform optimization to advance CRM effectiveness and customer engagement.

By leveraging a deep understanding of customer-facing functions, this leader partners with stakeholders across business and technical teams to evolve the strategic customer engagement model. As the CRM business owner, the Lead directly supports the transformation to a bi-directional engagement approach through CRM capabilities and processes.

Key Responsibilities

  • Define and communicate a clear strategic vision and roadmap for FAM CRM that aligns with enterprise objectives, enhances user experience, and leverages market best practices.
  • Serve as primary relationship lead for FAM CRM partner.
  • Maintain and execute the strategic FAM CRM roadmap, continually identifying opportunities for enhancement by following market trends and partnering with internal stakeholders and users to ensure business needs are met.
  • Ensure CRM capabilities function as intended and related business processes are executed to maximize capability realization.
  • Align processes with compliance requirements and prepare for core strategic platform upgrades from a business perspective.
  • Triage and resolve operational issues to meet business needs.
  • Manage CRM demand planning across all business units.
  • Develop and implement measurement plans to assess success.
  • Engage with legal, compliance, and other relevant bodies to ensure alignment on new customer interaction approaches.
  • Communicate with senior business leadership to align strategies, share progress, and mitigate risks.
  • Partner with technical and strategic stakeholders to implement CRM capabilities.

Qualifications

  • Education : BS / BA degree required.
  • Experience : Minimum of 5 years in Sales / Marketing Operations, IT, field sales, field access, or account management. Proven experience as a product owner, CRM manager, or in a similar enterprise-wide solution role.
  • Expertise : In-depth knowledge of Field Access CRM platforms, agile and scrum methodologies, program / project management, capability implementation, and business process design.
  • Skills : Strategic thinking, business acumen, and the ability to connect CRM functionality to broader business strategy and customer experience. Strong verbal and written communication skills, with the capacity to translate technical concepts for non-technical stakeholders. Demonstrated cross-functional collaboration, negotiation, and influence skills. Proficient in data analysis for CRM insights and data-driven decision-making.
  • Leadership Competencies
  • Strategic Planning : Guide team success using adaptable methods to build, motivate, and lead toward shared goals.
  • Business Savvy : Leverage organizational and industry insights to identify trends and evaluate business practices and changes.
  • Decision Making : Apply analytical skills to interpret information, evaluate alternatives, and make timely, effective decisions.
  • Execution Excellence : Focus on results and compliance, set ambitious goals, measure progress, and ensure accountability.
  • Change Catalyst : Lead and facilitate change, encourage adoption of improved approaches, and drive acceptance of change within the organization.
  • Required Skills :
  • Account Management, Adaptability, Advertising Campaign Development, Agile Methodology, Business Acumen, Business Management, Business Processes, Business Process Management (BPM), Business Strategies, Business Thinking, Company Due Diligence, Creative Campaign Development, Customer Engagement, Decision Making, Digital Analytics, Marketing, Marketing Budget Management, Marketing Strategy Implementation, Market Research, Market Trends, People Leadership, Pharmaceutical Industry, Pricing Strategies, Principles of Marketing
  • Required Skills :
  • Preferred Skills :
  • Current Employees apply HERE
  • Current Contingent Workers apply HERE
  • US and Puerto Rico Residents Only :
  • Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
  • As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.
  • Learn more about your rights, including under California, Colorado and other US State Acts
  • U.S. Hybrid Work Model
  • The salary range for this role is
  • We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.
  • You can apply for this role through
  • San Francisco Residents Only : We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
  • Los Angeles Residents Only : We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
  • Search Firm Representatives Please Read Carefully
  • Employee Status :
  • Relocation :
  • VISA Sponsorship :
  • Travel Requirements :
  • Flexible Work Arrangements :
  • Shift :
  • Valid Driving License :
  • Hazardous Material(s) :
  • Job Posting End Date :
  • Requisition ID : R375405
    • [job_alerts.create_a_job]

    Associate Director Marketing • Columbus, OH, US

    [internal_linking.related_jobs]
    Executive Director, Consumer and Marketing Analytics

    Executive Director, Consumer and Marketing Analytics

    Northwest Bank • Columbus, OH, United States
    [job_card.full_time]
    The Executive Director of Consumer & Marketing Analytics will lead a unified analytics function that supports Northwest Bank's consumer and marketing strategies. This role will harness internal and ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Assistant / Associate Program Director Internal Medicine Residency Program at OhioHealth Riverside Methodist Hospital in Columbus, OH

    Assistant / Associate Program Director Internal Medicine Residency Program at OhioHealth Riverside Methodist Hospital in Columbus, OH

    HealthEcareers - Client • Columbus, OH, USA
    [job_card.full_time]
    Join an award winning, physician-led health system that prides itself on an inclusive, collegial and innovative culture.As an Internal Medicine Physician at OhioHealth. Join a well-respected and com...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director, Engineering (Marketing Services)

    Director, Engineering (Marketing Services)

    WillowTree • Columbus, OH, US
    [job_card.full_time]
    Boston, Massachusetts, United States; Charlottesville, Virginia, United States; Columbus, Ohio, United States; Durham, North Carolina, United States Who We Are Welcome to TELUS Digital — where in...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Associate Hospitality Leader

    Associate Hospitality Leader

    RH • Columbus, OH, US
    [job_card.full_time]
    RH Hospitality Associate Hospitality Leader.With over 20 hospitality experiences worldwide, RH Hospitality continues to expand our distinguished portfolio of restaurants within our design galleries...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Marketing, B2C Home Services

    Director of Marketing, B2C Home Services

    Improveit Home Remodeling • Columbus, OH, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Calling all OHIO Home Services Marketing Pros — This Is Your Moment.If you’ve ever wished for the chance to take everything you’ve learned — and lead the marketing charge at...[show_more]
    [last_updated.last_updated_30]
    Associate Director, Behavioral Health

    Associate Director, Behavioral Health

    Ohio State University Wexner Medical Center • Columbus, OH, United States
    [job_card.full_time]
    The Ohio State University Wexner Medical Center (OSUWMC) Harding Hospital provides the most comprehensive behavioral healthcare services for adults in central Ohio, offering more treatment options ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Associate Director - Diversified Industries, Portfolio Management

    Associate Director - Diversified Industries, Portfolio Management

    Huntington • Columbus, OH, US
    [job_card.full_time]
    Associate Director Diversified Industries PM.The Associate Director Diversified Industries PM is responsible for the management of a portfolio of commercial loans with a focus in complex middle m...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Strategy Associate

    Strategy Associate

    EMC Research • Columbus, OH, United States
    [job_card.full_time]
    National Polling and Market Research firm seeks.Strategy Associate (Pacific Time).Our mission is : to partner with our clients to solve problems through well-executed research conducted by curious a...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Associate Athletic Director for Football Strategic Communications & Public Relations

    Senior Associate Athletic Director for Football Strategic Communications & Public Relations

    InsideHigherEd • Columbus, Ohio, United States
    [job_card.full_time]
    Screen reader users may encounter difficulty with this site.For assistance with applying, please contact.If you have questions while submitting an application, please review these.Current Employees...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Associate Director of Business Analytics

    Associate Director of Business Analytics

    Southern New Hampshire University • Columbus, OH, United States
    [job_card.full_time]
    Southern New Hampshire University is a team of innovators.Individuals who believe in progress with purpose.Since 1932, our people-centered strategy has defined us - and helped us grow a team that n...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Associate Product Owner - Marketing Technology

    Associate Product Owner - Marketing Technology

    KellyMitchell Group • Columbus, OH, US
    [job_card.full_time]
    Our client is seeking an Associate Product Owner - Marketing Technology to join their team! This position is located in Columbus, Ohio. Own sprint backlog and manage implementation of new product in...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Associate Director / Director, Medical Science Liaison - Oncology, Central Region (Field-based)

    Associate Director / Director, Medical Science Liaison - Oncology, Central Region (Field-based)

    Eisai • Columbus, OH, United States
    [job_card.full_time]
    At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, and caregivers is Eisai's human health care (hhc) mission.We're a growing pharm...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Associate Art Director

    Associate Art Director

    PSI (Proteam Solutions) • Columbus, Ohio Metropolitan Area, United States
    [job_card.full_time]
    Associate Art Director of Social and Brand Transformation.AVP of Direct to drive a major brand transformation.You’ll concept, craft, and bring to life both digital work and social content that conn...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Assistant / Associate Program Director Internal Medicine Residency Program at OhioHealth Riverside Methodist Hospital in Columbus, OH

    Assistant / Associate Program Director Internal Medicine Residency Program at OhioHealth Riverside Methodist Hospital in Columbus, OH

    OhioHealth • Columbus, US
    [job_card.full_time]
    Join an award winning, physician-led health system that prides itself on an inclusive, collegial and innovative culture.As an Internal Medicine Physician at OhioHealth. Join a well-respected and com...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Engagement Director

    Client Engagement Director

    Ensono • Columbus, OH, United States
    [job_card.full_time]
    Client Engagement DirectorRemote - United StatesJR012567.Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things. We enable our clients to achieve...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Internal Medicine Associate Program Director Opportunity

    Internal Medicine Associate Program Director Opportunity

    Trinity Health • Whitehall, OH, United States
    [job_card.full_time]
    Mount Carmel, a member of Trinity Health and one of the premier health systems in central Ohio, is seeking a BC / BE Internal Medicine Physician to join our ACGME-accredited Internal Medicine Residen...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director, Growth Marketing

    Director, Growth Marketing

    Boulder Care • Columbus, OH, US
    [job_card.full_time]
    Boulder Care is an award-winning digital clinic for addiction medicine, recognized for both innovation and high quality of patient care. Founded in 2017 by CEO Stephanie Strong, our mission is to im...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Executive Director, Marketing

    Executive Director, Marketing

    NASCO • Columbus, OH, US
    [job_card.full_time]
    The Executive Director, Marketing is a strategic and visionary leader responsible for defining and shaping NASCO's overall narrative, product positioning, and executing GTM initiatives for both hea...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]