Inside Account Executive-GPO

Inside Account Executive - GPO

Staples is business to business. You're what binds us together.

This is a hybrid role with a four day (Mon-Thu) in-office expectation at our Lewisville, TX office.

The Inside Account Executive - GPO works with small to mid-sized inside accounts to grow and retain their business. Inside Account Executives (IAE) engage customers remotely by phone, video, and digital communication to retain and expand sales into new lines of business as well as facilitating introductions to our category experts for more complex business needs. This role is part of a team and does not have assigned accounts. It is a high velocity sales position that leverages a prioritized call list to engage and sell to contacts across the entire standard and low touch customer segment. The goal of a retention representative is to build strong relationships with existing customers, address their concerns, and provide exceptional customer service to ensure they remain loyal and continue to do business with the company. Retaining customers can be crucial for long-term business success and profitability.

What you'll be doing :

• Leverage various internal partners to drive growth and ensure customer satisfaction. This includes, but is not limited to Category Sales Specialists, Sales Operations and Customer Service Teams
• Use professional selling skills (PSS) to identify customer needs and close / win opportunities.
• Influences on the spot pricing decisions in order to cultivate a seamless customer experience
• Maintain and grow revenue by consistently meeting activity goals and daily metrics - outbound dials, sell time, live contacts, and created opportunities
• Manage sales funnel to close opportunities
• Implement strategies to retain at-risk customers or those considering canceling their subscriptions
• Engage with customers to uncover and win new opportunities and discuss promotions and / or campaigns
• Keeping customers engaged with the company through regular check-ins, follow-up calls, or personalized interactions
• Gathering feedback from customers about their experiences, needs, and preferences and conveying this information to relevant departments within the company for improvement
• Identifying and resolving customer problems, complaints, or inquiries, and ensuring that customers receive timely and effective solutions
• Providing customers with information about new features, upgrades, or offerings that may be of interest to them and explaining how these additions can benefit them

What you bring to the table :

Qualifications :

What's needed - Basic Qualifications :

What's needed - Preferred Qualifications :

We Offer :