Desktop Support Technician

IT Desktop Support Technician – Austin

Job Description :

The IT Support Technician is responsible for installing, maintaining, and monitoring cost-efficient technical and maintenance activities within the Service Delivery environment. This role ensures that all technical solutions meet user requirements and support overall business needs.

Typical Interfaces :

Engineers

Line Management

Project Management

Local Facility Management

ARP / ASP / 3rd Party Providers

Asset Management Teams

Tools & Resources Used :

• Strong knowledge of Windows 10 and Windows 11.
• Experience working in a Dell environment; proficient with Dell laptops.
• Proficient with macOS and Apple devices; site has a heavy Mac user base.
• Must be skilled in navigating Intune and Jamf for device management.
• Ability to navigate Azure and interpret system logs.
• Basic network troubleshooting skills.
• Experience supporting Microsoft Teams Rooms, including resolving audio / visual issues.
• Solid foundational networking skills.

Required Qualifications :

• Bachelor’s degree or 8 years of relevant experience
• Must be able to work onsite in Austin, TX
• Provides call-handling and site-specific technical support.
• Delivers maintenance and support for legacy products and systems.
• Installs and maintains PCs, software, networks, servers, and peripherals.
• Demonstrates strong expertise in PC operating systems ( Microsoft / Linux / Unix), networking software, antivirus tools, Tier 1 manufacturer servers, PCs, printers, OEM network devices, and document processing products.
• Supports network products from both operational and maintenance perspectives.
• Performs installations, moves, additions, and changes (IMACs) as needed.
• Tests and certifies PCs, networks, servers, and client-approved applications.

What you didn’t know about us :

• Competitive salary
• Health, Dental and Vision Benefits
• Short / Long Term Disability and Critical Care / Illness Protection
• Life Insurance and Retirement Plans
• Employee Assistance Program
• With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

• We give 24 / 7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
• Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law.
• For more information click Equal Employment Opportunity is the law .
• You should know : Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.

#JobsAtKellyTelecom