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Production Support Specialist
Production Support SpecialistCornerStone Technology Talent Services • Irving, TX, US
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Production Support Specialist

Production Support Specialist

CornerStone Technology Talent Services • Irving, TX, US
[job_card.30_days_ago]
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  • [job_card.full_time]
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Job Description

Production Support Specialist (Spanish Bilingual)

Location : Irving, TX (100% Onsite – near Regent Blvd)

Schedule : Full-time | Temp-to-Hire | Monday–Friday

Start Date : As soon as possible

CornerStone TTS is currently seeking a Production Support Specialist for a growing client in Irving, TX. This is a full-time, temp-to-hire opportunity offering long-term potential with a company that values integrity, reliability, and professionalism.

This position focuses on delivering front-line customer service and Level 1 technical support in a high-volume, phone-based environment. Candidates should have strong communication skills, a customer-first mindset, and be comfortable working on-site daily.

Responsibilities :

  • Respond to customer inquiries via phone, chat, and email
  • Provide Level 1 break / fix support and troubleshoot software or access issues
  • Perform data entry and assist with order tracking and billing inquiries
  • Escalate unresolved issues to internal teams when appropriate
  • Contribute to a team-oriented, open-door environment focused on customer satisfaction

Requirements :

  • 2+ years of customer service, call center, or help desk experience
  • Bilingual – English / Spanish
  • Excellent verbal and written communication skills
  • Professional, punctual, and dependable
  • Ability to work 100% onsite now and after a planned local office relocation in mid-2025
  • Proficiency with Microsoft Excel and data entry systems preferred

    • What’s Offered :

  • Full-time, temp-to-hire opportunity with long-term growth potential
  • Stable and supportive team environment
  • Opportunity to contribute to process improvement and customer satisfaction
  • Competitive pay with consistent hours
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