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Assistant Studio Manager
Assistant Studio ManagerCITYROW • Richmond, VA, US
Assistant Studio Manager

Assistant Studio Manager

CITYROW • Richmond, VA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.part_time]
[job_card.job_description]

Assistant Studio Manager

CITYROW is looking for a highly motivated, confident, and people-focused leader to assist in managing our Richmond, VA studios. The Assistant Studio Manager is responsible for creating a client-focused, positive environment and is devoted to maximizing the studio revenue and occupancy. This position offers the potential for career growth.

Responsibilities

Staffing :

  • Assist in planning and execution of all aspects of staffing for the studio, including recruitment, hiring, training, and termination as necessary
  • Optimize and publish the Studio Team schedule
  • Assist with new hire paperwork and onboarding
  • Monitor class performance and communicate any schedule changes with the Studio Team

Marketing :

  • Assist with weekly community emails
  • On-going community outreach
  • Help promote CITYROW to new businesses
  • Ability to carry out studio promotions and events, if needed
  • In studio chalkboard management / maintenance
  • Coordinating seasonal studio decorations and window space maintenance

    • Team Development :

  • Foster and develop a high-performing Studio Team by assisting in training and motivating all employees to provide the highest level of customer service
  • Lead by example in all areas of communication, management, leadership, and service
  • Assist with holding monthly Studio Team meetings
  • Build a strong team environment

    • Customer Service :

  • Serve as a resource to the Studio Team for any client related questions
  • Resolve and attend to any client issues / requests
  • Focus on engaging with all guests, selling memberships, class packages, and product offerings

    • Operations :

  • Oversee daily operations of this studio
  • Manage inventory of studio supplies and sales of merchandise
  • Assist monitoring of studio expenses and revenues, and coordinate with Manager / Owner on optimizing profit / loss performance for studios
  • Ensure cleanliness standards are met and maintained.
  • Perform ongoing maintenance on studio space and equipment as needed
  • Submit weekly performance reports to the Manager / Owner
  • Complete payroll reports bi-weekly
  • Manage, prepare, and send any e-commerce orders
  • Help oversee and process group / private bookings
  • Respond to Closing Emails when necessary
  • Handle any complaints or building issues
  • Coordinate with any outside vendors when necessary (i.e. towel service, water deliveries, etc.)
  • Work with senior management to ensure all policies and procedures are properly implemented

    • Qualifications :

  • Business management experience in fitness, hospitality or wellness
  • Passionate about fitness, wellness and living a healthy lifestyle
  • Strong problem solving skills
  • Team leader and a self-starter
  • Ability to multitask, prioritize effectively, and delegate when necessary
  • Superior communication and interpersonal skills
  • Able to receive and give performance feedback effectively
  • Proficient in Microsoft Office (Word, Excel)
  • Part-time; select weekend coverage required
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